General Manager (Dunkin Donuts)

LV Petroleum•Henderson, NV

20h•Onsite

About The Position

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably.

Requirements

3+ years of restaurant management experience preferred
Quick-service or fast-paced restaurant experience strongly preferred
Strong leadership, communication, and organizational skills
Ability to multitask and make decisions in a high-volume environment
Experience managing labor, food costs, and operational performance
Customer-focused mindset with strong problem-solving skills
High school diploma or equivalent required
Food safety certification preferred

Responsibilities

Lead day-to-day restaurant operations in a fast-paced environment
Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction
Maintain compliance with all company standards, policies, and procedures
Monitor operational performance and implement improvements as needed
Ensure all health, sanitation, and safety standards are consistently met
Recruit, hire, train, coach, and develop team members and shift leaders
Create schedules based on business needs and staffing demands
Foster a positive, team-oriented work environment
Provide ongoing performance feedback, accountability, and development opportunities
Motivate the team to achieve operational and customer service goals
Drive sales and profitability through strong operational leadership
Manage labor, food, and controllable costs effectively
Review sales and operational reports to identify opportunities for improvement
Execute cost-control initiatives while maintaining quality and service standards
Deliver a fast, friendly, and welcoming experience for every guest
Resolve customer concerns professionally and efficiently
Maintain a strong focus on guest satisfaction and repeat business
Oversee inventory, ordering, and product management
Minimize waste and ensure proper product rotation and portion control
Complete operational reporting and administrative responsibilities accurately and on time
Ensure compliance with labor laws, food safety requirements, and company policies