General Manager

Compass Group•New York, NY

10d•$120,000 - $130,000•Onsite

About The Position

Restaurant Associates, a leader in dining and event catering for prestigious institutions, is seeking a hospitality-driven General Manager for a premier corporate dining account. This role will lead an upscale restaurant-style café, executive dining, high-end catering, and luxury hospitality services. Reporting to the Vice President, the General Manager will manage all operational aspects, fostering a culture of exceptional guest experiences, personalized service, culinary excellence, and strong client partnerships. The ideal candidate possesses a passion for luxury hospitality, a commitment to service excellence, and the ability to lead teams in delivering seamless dining experiences comparable to top hotels, private clubs, and fine dining establishments.

Requirements

Experience leading upscale hospitality, corporate dining, luxury hotels, private clubs, fine dining restaurants, or premium catering operations.
Demonstrated success managing financial performance, budgeting, forecasting, and operational metrics.
Experience overseeing high-volume catering, executive dining, and special events.
Passion for creating elevated guest experiences and service cultures rooted in hospitality.
Strong client relationship management and executive presence.
Proven ability to inspire, coach, and develop diverse teams.
Excellent communication, organizational, and problem-solving skills.
Ability to balance strategic leadership with hands-on operational involvement.
Knowledge of food safety, quality assurance, and hospitality industry best practices.
Luxury hotel, resort, private club, or premium corporate dining leadership experience.
Experience supporting executive dining rooms, conference services, and VIP hospitality programs.
Multi-outlet food and beverage management experience, including restaurant-style cafés and high-end catering operations.
Track record of elevating hospitality programs and delivering exceptional client satisfaction.

Nice To Haves

Bachelor's degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.

Responsibilities

Provide strategic and operational leadership for all dining, catering, hospitality, and guest service programs within the account.
Oversee financial performance, including budget development, forecasting, cost controls, and P&L management.
Lead, coach, and develop management and frontline teams to deliver elevated hospitality standards and memorable guest experiences.
Foster a culture of service excellence, professionalism, and continuous improvement.
Partner closely with client stakeholders to understand business priorities and ensure hospitality programs exceed expectations.
Collaborate with culinary leadership to design innovative menus, seasonal offerings, and customized dining experiences.
Oversee premium catering, executive events, VIP functions, and hospitality services with a focus on flawless execution.
Ensure operational excellence across food quality, presentation, sanitation, safety, and service delivery.
Manage staffing strategies, workforce planning, recruitment, training, engagement, and performance development.
Analyze operational performance and guest feedback to identify opportunities for enhancement and innovation.
Champion new hospitality initiatives, culinary programs, and service enhancements in partnership with regional leadership and support teams.
Build strong relationships with guests, clients, and internal partners to create an exceptional workplace dining experience.