General Manager
Gold's Gym of the Carolinas and Florida•Cornelius, NC
•$60,000 - $75,000•Onsite
About The Position
The General Manager is responsible for overseeing all aspects of gym operations, including management duties, operational duties, and ensuring the highest level of customer service. This role involves managing budgets, sales processes, staff performance, hiring, training, and disciplinary actions. The General Manager also ensures the facility is clean and operationally sound, plans special events, and drives sales through company programs.
Requirements
- High School diploma with five years professional experience
- Be promotionally-oriented and have the ability to direct sales through company required outreach programs
- Strong customer service orientation with proven results
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
- Excellent verbal and written communication skills
- Entrepreneurial spirit with open, participative leadership style and drive for excellence
- Strong work ethic, integrity, and professional demeanor
- Current CPR Certification
Nice To Haves
- College degree preferred
- Fitness industry experience preferred but not required
- Associate or Bachelor's degree in business or related field with two years of management experience preferred
Responsibilities
- Properly manage and maintain gym operational budget
- Responsible for overseeing the sales process and systems
- Manage, monitor, and evaluate the performance of all gym-related managers
- Monitor the hiring, training and scheduling of all gym level staff
- Train and mentor subordinates
- Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager
- Responsible for managing disciplinary actions involving all gym level employees
- Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff
- Provide effective decision making regarding customer service issues
- Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed
- Responsible for ensuring that the facility is clean and operationally sound
Benefits
- Free Education and Credits towards CECs
- Discounts on Certifications
- Commission & Bonus Structure
- Free Gold's Gym Membership to our locations
- 20% Employee Discount on clothing and products
- Medical Benefits
- 401k
- 7 Paid Holidays + Vacation Pay
- Growth Opportunities Across Our Expanding Gold's Gym Network
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
