General Manager - Eden (NC0106)

MODWASH LLC•Eden, NC

About The Position

The General Manager is the CEO of a ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, making daily decisions that support long-term success while upholding ModWash standards, values, and strategy. The role owns site-level results, develops leaders, safeguards the brand, and continuously improves operations. The GM is accountable for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction. They recruit, develop, and retain the team; set expectations and workplace culture; make real-time operational decisions within company guardrails; and represent ModWash in the community. The position includes operational, administrative, personnel, safety, equipment, and guest-experience responsibilities, along with physically demanding work outdoors and around vehicles and equipment.

Requirements

Ability to work outdoors in all weather conditions and seasons, including summer heat and winter cold.
Ability to stand for extended periods or for the entire work shift.
Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
Ability to carry, lift, push, pull, and move up to 50 pounds.
Alertness and ability to maneuver around moving vehicles and equipment.
Ability to safely climb and maneuver a 12-foot ladder.
Ability to respond quickly to sounds.
Ability to move safely over uneven terrain and in confined spaces.
Ability to see clearly and respond to dangerous situations.
Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.

Responsibilities

Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
Create and maintain a positive, team-oriented work environment.
Attract, recruit, train, develop, and retain attendants, key holders, assistant general managers, and hourly team members.
Develop future leaders and set the tone for workplace culture, expectations, and execution.
Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs.
Protect and elevate the ModWash brand through guest interactions and community representation.
Perform preventive maintenance and equipment repairs after training.
Manage chemical inventory, scheduling, labor costs, and equipment functionality.
Perform administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and life-cycle recruiting.
Continuously seek ways to improve the business.
Ensure compliance with legal requirements and company policies and procedures.
Emphasize, practice, and periodically review safety and security; ensure employees are trained in appropriate responses.
Lead the team with a strong sales mindset to drive performance and guest experience.
Conduct timely and constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with company policy.