Wendy's General Manager- Modern Travel Centers, Watertown, NY
About The Position
The Wendy’s General Manager oversees all operations of the Wendy’s restaurant within a quick service restaurant (QSR) in a multi-concept travel center. This role establishes excellent guest service, brand-standard execution, and strong financial performance. Responsibilities include hiring, training, scheduling, and developing team members while maintaining a safe, clean, and welcoming environment. The position operates in a high-volume setting with peak rush periods that require strong multitasking, active leadership, and a calm, solutions-focused approach. Wendy’s General Managers lead by example and reinforce our culture daily—Grow EVERY day, be BRILLIANT, and care GENUINELY about people—creating a positive experience for both guests and team members. We’re looking for motivated, energetic leaders who thrive in a fast-paced, team-driven environment and are ready to make an impact every day.
Requirements
- Minimum of 2 years of General Manager experience in a comparable restaurant brand (required)
- QSR or fast-casual experience preferred
- Comfortable working in a fast-growing, evolving organization
- Strong leadership skills with a hands-on, “can-do” attitude
- Excellent communication and multitasking abilities
- Highly collaborative with a strong work ethic
- Guest-focused, upbeat, and engaging personality
- Ability to lead, motivate, and develop high-performing teams
Responsibilities
- Maintain strict Wendy’s brand standards, product quality, food safety, and overall cleanliness across the front counter, drive-thru, and kitchen.
- Recruit, hire, train, and schedule staff; conduct regular coaching sessions to foster a positive, people-first working environment.
- Drive sales and maximize profit by managing labor and food costs, minimizing waste, and enforcing strict inventory and cash controls.
- Cultivate a "guest-first" culture that ensures prompt, accurate, and friendly service; resolve customer feedback professionally.
- Manage product ordering, inventory par levels, shift reconciliations, safe deposits, and regulatory/brand compliance paperwork.
Benefits
- Career Growth: Strong internal development and a "promote from within" philosophy.
- Comprehensive Training Program
- Competitive compensation
- 401(k) retirement plan
- Teammate Assistance Fund
- Benefits and flexible scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
