Momentum Climbing Academy General Manager

Momentum Indoor Climbing•Salt Lake City, UT

1d•$75,000 - $75,000•Hybrid

About The Position

Momentum Climbing Academy is a youth-focused climbing facility designed to support climbers of all experience levels, from first-time participants to competitive athletes. The Academy combines recreational youth programming, camps, birthday parties, public climbing access, and competitive team training within a dynamic and community-centered environment. The GM is responsible for the overall operation and success of the facility, ensuring a safe, welcoming, organized, and professional environment for participants, families, guests, and staff. They report directly to the Operations Director and are responsible for leading the daily operations of the Academy. The GM also works closely with the Program Director to ensure the successful delivery of youth programs and camps, and with the Team Director to support the needs of the competitive climbing team and overall facility operations. Success in this role requires strong collaboration across departments while maintaining a safe, high-quality experience for every participant and guest. The General Manager is ultimately responsible for the successful operation of the facility.

Requirements

Bachelor’s degree or equivalent work experience preferred.
Minimum 5 years of climbing experience with enthusiasm for the sport (experience in bouldering, sport, and trad preferred).
Minimum 3 years of leadership experience in operations, youth programming, customer service, or staff management.
Experience working with youth programs, camps, coaching, instruction, or recreation programming preferred.
Strong leadership, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficient with Microsoft Office, Google Workspace, and scheduling or registration systems.
Current First Aid and CPR certifications required, or ability to obtain within the first 3 months.

Responsibilities

Oversee all day-to-day operations of the Momentum Climbing Academy.
Maintain a safe, welcoming, organized, and professional environment throughout the facility.
Ensure smooth coordination between youth programming, birthday parties, public climbing operations, and competitive team activities.
Respond to operational issues, safety concerns, incidents, and customer service situations with professionalism and sound judgment.
Maintain facility standards related to cleanliness, organization, maintenance coordination, and risk management.
Ensure all staff consistently follow Momentum policies, operational procedures, and safety standards.
Collaborate closely with the Operations Director, Program Director, Team Director, Team Head Coach, and Regional Head Setter to ensure consistent communication, operational alignment, and an exceptional participant experience throughout the facility.
Recruit, hire, onboard, train, supervise, and develop Academy staff.
Build and maintain a positive, accountable, and team-oriented culture.
Manage staff scheduling to ensure appropriate coverage for front desk operations, youth programs, camps, birthday parties, and public climbing hours.
Lead staff meetings, training, and ongoing operational communication.
Provide regular coaching, feedback, performance evaluations, and professional development opportunities.
Review and approve employee timecards and manage time-off requests.
Develop staff capable of working across multiple operational areas within the facility.
Oversee the successful operation of all recreational youth programs, camps, birthday parties, and group events.
Manage program logistics including scheduling, staffing, participant rosters, registration oversight, and customer communication.
Ensure high-quality participant experiences through strong organization, communication, and staff support.
Monitor enrollment trends, program participation, and birthday party bookings to support operational and financial goals.
Respond to parent and participant concerns in a timely and professional manner.
Support daily program operations by providing staffing coverage and real-time problem solving when needed.
Maintain strong relationships with participants and families while fostering a welcoming and inclusive environment.
Ensure every participant, parent, and guest feels welcomed, supported, and safe.
Model exceptional customer service standards for staff.
Build relationships within the local community and support outreach efforts that promote Academy programs and birthday parties.
Coordinate with the Marketing Department to support program enrollment and awareness initiatives.
Support occasional facility events, competitions, and community activities as needed.
Oversee operational systems including scheduling, program logistics, incident reporting, and staff communication.
Maintain accurate records and ensure clear communication across departments and leadership teams.
Support budgeting, labor management, and operational planning in partnership with company leadership.
Ensure effective coordination between programming schedules, staffing needs, and facility usage.