General Manager

Lithia & Driveway•Knoxville, TN

1d•Onsite

About The Position

Dealership: L0365 West Knoxville Chrysler Dodge Jeep Ram This role is responsible for ensuring vehicle sales goals are met by managing and holding sales managers and representatives accountable to the dealership's sales process and customer experience standards. The General Manager will manage the daily activities of Sales Managers to ensure sales volume and productivity goals are met, and will directly engage with customers when Sales Management coverage is insufficient. The position also involves staff recruiting, training, and development, ensuring all sales team members are well-versed in the sales process and product knowledge. Customer engagement is key, requiring prompt and professional handling of customer greetings and escalated concerns. Administrative responsibilities include serving as a liaison between the store and Lithia Home Office, preparing work schedules, completing month-end procedures, leading store meetings, facilitating inter-departmental communication, handling HR/HD issues, tracking ad sourcing, and maintaining facility appearance. The role also involves maintaining the relationship with the manufacturer by meeting with representatives to discuss product offerings, incentives, and sales targets.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Ensure vehicles sales goals are attained by holding Managers and Sales Representatives accountable to Lithia sales process and customer experience.
Manage daily activity of Sales Managers using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
Ensure Sales Managers are engaging directly with the customer.
When there isn’t enough Sales Management coverage, GM engages directly with customer.
Staff sales team by recruiting; interviewing and ensuring new hires successfully complete the orientation process.
Train Sales Managers to train sales staff daily using one-on-ones, meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
Develop effective employees by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
Ensure cross-training of all applicable positions, specifically Sales Managers and Merchandising Managers.
Ensure sales meetings are held and cover key information.
Review and approve store performance reports, and determine needed action based on content found.
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve escalated customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
Serve as liaison between the store and Lithia Home Office.
Receive and communicate policy and procedure requirements/updates and hold staff accountable to them.
Prepare and communicate work schedules for all sales related staff.
Complete all month-end procedures accurately and on time.
Hold store meetings (prepare, present and attend)
Lead store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
Other administrative duties as required
Facilitate communication between Parts and Service Departments.
Ensure all Human Resource/Human Development issues are handled according to company policy
Track ad sourcing by communicating with customers to identify what brought them to the store.
Maintain relationship with manufacturer by meeting consistently with representative to discuss product offerings, manufacturer incentives and regional sales targets.
Maintain facility appearance and request needed repairs.