General Manager

BJ's Restaurants•Cary, NC

24d•Onsite

About The Position

BJ’s Restaurants is looking for talented, passion-driven managers to join our Management Teams. We are committed to our CRAFT: Connection, Respect, Advancement, Fun, and Trust. This is a performance-based, promote-from-within culture in a growing company with over 200 restaurants and several new openings yearly. We offer career advancement and leadership conferences, comprehensive benefits including Medical, Dental, Vision & Life Insurance, and 401K, paid vacation time, a culture that celebrates diversity, equity, and inclusion, community involvement, quarterly bonus potential, daily pay access, a fun environment, and relocation opportunities.

Requirements

A minimum of 5 years full service, high volume, casual dining restaurant management experience
High personal integrity, professionalism and maturity
Ability to work in a fast paced environment
Solid relationship management and performance management skills
Ability to motivate and direct team members and work effectively in management team
Strong understanding of BJ’s goals and objectives
Good communication skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Strong writing and documentation skills
Ability to absorb and retain information quickly
Keen attention to detail
Proven problem-solving abilities
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment
Exceptional guest service orientation
Experience working in a team-oriented, collaborative environment
Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
Ability to lift 50 pounds
Ability to bend, stoop, and raise arms above head on occasion
Ability to speak, read, and write English

Responsibilities

Managing all functions of the restaurant during opening, mid or closing shifts.
Hiring, managing, supervising and training restaurant team members.
Ensuring a gold standard guest experience.
Ensuring the safety of our guests, team members and property.
Overseeing the quality of our food and beverage offerings.
Preparing and modifying team member work schedules and food and beverage orders to ensure appropriate inventory.
Assisting in achieving operational goals for the restaurant as set forth by the Restaurant Support Center.
Conducting daily briefings on matters of importance to the team.
Managing all necessary repair and maintenance issues.
Managing the Restaurant Risk Review audit process and implementing necessary changes.
Managing local restaurant marketing, sales building, and community involvement.
Updating the daily communication board with key restaurant and promotion announcements.
Facilitating and participating in Continued Education Program including creating training programs.
Exercising discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast).
Performing Open/Mid-Day/Closing duties.
Facilitating 10 Minute drills with team members focusing on cleaning and sanitation.
Ensuring 100% compliance with all Company policies and laws, including health and safety standards.
Ensuring compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service.
Ensuring safety & sanitation.
Monitoring food and beverage quality and execution.
Conducting RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item.
Conducting Quarterly Food Reviews with DO or RKOM.
Preparing and receiving orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions.
Conducting weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes.
Monitoring and validating daily prep production.
Monitoring and facilitating team member recognition.
Making recommendations concerning development, promotion, and disciplinary action affecting team members.
Making hiring and termination decisions.
Cooperating with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant.
Training, coaching, and developing team members to ensure they are providing Gold Standard service to BJ’s guests.
Managing guest relations and guest recovery.