General Manager

The Blue Collar Recruiter•Charlotte, NC

1d•Onsite

About The Position

We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment. This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.

Requirements

5+ years of experience leading teams in a B2C and/or B2B service environment
Proven success managing and growing a fast-paced service-based business
Strong background in HVAC, plumbing, or skilled trades operations
Demonstrated track record of meeting or exceeding revenue and profitability goals
Experience managing mid-sized teams (50+ employees) preferred
Bachelor’s degree preferred (or equivalent experience)
Strong leadership and communication skills
High level of financial acumen and analytical ability
Ability to motivate teams and drive performance
Skilled in strategic planning, forecasting, and operational execution
Excellent time management, organization, and problem-solving skills
Comfortable in a fast-moving, high-growth environment
Trade license (Plumbing, HVAC, etc.) preferred
Willingness to travel as needed (some overnight travel required)
Flexibility to work outside standard hours when necessary

Responsibilities

Own full P&L responsibility for a multi-division service operation (sales, service, and installation)
Develop and execute annual budgets, forecasts, and strategic growth plans
Drive revenue growth, profitability, and market expansion through new programs and initiatives
Build and foster a culture of accountability, performance, and exceptional customer experience
Lead, coach, and develop a team of 60–70 employees, including field and office staff
Ensure consistent execution of company policies, processes, and operational standards
Analyze performance data, identify trends, and implement corrective action plans quickly
Partner with field leadership to optimize safety, sales performance, and operational efficiency
Oversee recruiting, hiring, training, and performance management across the organization
Maintain strong awareness of market trends and competitors to stay ahead in the industry
Direct oversight of management staff and team performance
Set clear expectations, assign priorities, and drive accountability across all functions
Conduct performance reviews, compensation planning, and employee development initiatives
Build a collaborative, cross-functional team environment
Champion a safety-first culture across all operations
Ensure compliance with all safety programs, training, and regulatory requirements
Lead incident investigations and implement corrective actions
Conduct regular training sessions and safety meetings