Automotive Shop General Manager
About The Position
Kerner’s Auto Service is a family-owned, full-service independent automotive repair facility serving the community since 1973. We operate a busy, high-volume shop with a strong reputation built on professionalism, integrity, quality repairs, and an exceptional customer experience. We are a modern, process-driven operation that invests heavily in our people, technology, training, equipment, and customer experience. Our team includes experienced technicians, service advisors, and front-office support staff working together in a structured and professional environment. We are seeking an experienced General Manager to oversee the daily operations of the business and report directly to the owner. This is a hands-on leadership position responsible for the overall performance, accountability, efficiency, and daily execution of the shop. The General Manager will oversee: Service advisors and front-office staff, Automotive technicians and general service staff, Daily workflow, scheduling, and shop productivity, Employee performance and accountability, Customer service standards and issue resolution, Operational systems, policies, and procedures, Key performance indicators and financial performance, Staff development, coaching, and communication, Implementation and consistent execution of company processes.
Requirements
- Minimum 5 years of automotive shop management experience, or comparable leadership experience with responsibility similar to a shop manager or general manager
- Strong understanding of independent automotive repair shop operations
- Proven experience managing employees across multiple roles or departments
- Experience implementing systems, procedures, and accountability standards
- Strong leadership, communication, organizational, and problem-solving skills
- Ability to operate effectively in a fast-paced, high-volume environment
- Comfortable reviewing performance metrics and identifying opportunities for improvement
Responsibilities
- Oversee the daily operations of the business
- Oversee service advisors and front-office staff
- Oversee automotive technicians and general service staff
- Manage daily workflow, scheduling, and shop productivity
- Manage employee performance and accountability
- Ensure customer service standards and issue resolution
- Manage operational systems, policies, and procedures
- Monitor key performance indicators and financial performance
- Oversee staff development, coaching, and communication
- Implement and consistently execute company processes
- Identify operational weaknesses and opportunities for improvement
- Create, improve, document, and implement systems and procedures
- Hold employees accountable while maintaining a professional and productive culture
- Improve workflow, efficiency, productivity, and communication
- Coach and develop employees
- Use data and performance metrics to make decisions
- Address issues directly and consistently
- Work closely with ownership while taking real responsibility for day-to-day operations
- Balance customer experience, employee development, operational efficiency, and profitability
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Paid holidays
- Paid training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
