General Manager

Fairfield Whitsett•Whitsett, NC

11h•Onsite

About The Position

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. This role requires a dynamic, hands-on individual who strives for success, provides guidance to their team, leads by example, and is not afraid to jump in and roll their sleeves up. The company, Raines Co., is an established family-owned business since 1988, grown into a fully integrated development, management, and investment company. Raines operates leading hotel brands and boutique hotels, maintaining a family-oriented culture focused on building relationships.

Requirements

Prior General Manager, Operations Manager or Assistant General Manager experience
Experience with brand's PMS and Point of Sales systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent

Nice To Haves

Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Responsibilities

Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Director of Operations in the development and communication of departmental strategies and goals.
Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
Alert Regional Director of Operations of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
Provide regular direction and oversee hotel operations including: Front office, revenue, and reservation functions; Food and beverage departments; Housekeeping and Maintenance functions; Security function; Sales functions.
Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
Ensure accounting and purchasing controls and procedures are implemented and maintained.
Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
Use company-wide tools, systems and applications without exception.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Maintain and uphold standards of brand and/or Raines Co. to the highest level.