General Manager

MAU•Loudon, TN

14d•Onsite

About The Position

The General Manager will be responsible for ensuring that site wide operations are performing at agreed upon service levels and driving continual improvement in safety, quality, delivery, material flow, training, retention, operations, cost and internal support processes. This role involves managing approximately 25 employees across 2 departments and requires direct supervision of shift supervisors and 20 to 40 hourly employees. The General Manager will serve as the primary point of contact with the customer’s senior management team, ensuring compliance with site-specific policies and regulations, and maintaining consistent communication between MAU and customer staff. A key focus will be on managing safety initiatives, fostering a strong safety culture, and supporting safety processes and training. The role also demands strong problem-solving, communication, crisis management, project management, and talent management skills.

Requirements

HS diploma and 5+ years of work experience in a distribution, warehouse, or logistics environment
3+ years of leadership experience in a distribution, warehouse, or logistics environment
WMS system experience
Basic safety training and/or safety program management skills
Must be able to walk up to 6 miles daily
Must be able to lift up to 25 lbs.

Nice To Haves

Lean Greenbelt
Root cause analysis training
Experience working with Blue Yonder and SAP
Completed OSHA 10 or OSHA 30
Quality and continuous improvement experience
Completed Associate’s or Bachelor’s degree

Responsibilities

Serve as the primary point of contact with the customer’s senior management team.
Ensure that MAU is compliant with site specific policies and regulations.
Ensure that consistent communications are maintained between MAU and customer staff.
Ensure that department specific metrics are meeting and/or exceeding target.
Ensure that personnel demand requirements are clearly communicated to the MAU Branch Recruiting Team.
Manages with safety as priority.
Support and foster a safety culture that is engaged and focused on achieving “Zero Accidents.”
Support the MAU Safety Manager so that CIP of safety process and training documents, Safe Operating Procedures are developed and updated, On the job training is delivered consistently, and Vehicle training is robust and flexible.
Proactively identifies potential issues and has a game plan to address.
Knowledgeable using lean tools and principles.
Escalates concerns through the proper channels while also taking the initiative to resolve issues within their control.
Demonstrates the ability to make objective and rational decisions based on the information available.
Demonstrates the resolve to make decisions in a fast-paced environment.
Collaborates with leadership to determine best use of available resources when necessary.
Delivers clear communication across multiple levels of the organization including to associates, peers, managers, and the customer.
Shares their vision and/or the vision of the company leadership and can break complex ideas down to simpler concepts.
Demonstrates proficiency in providing coaching and feedback to associates with the result of increased production and greater job satisfaction.
Excels in both written and oral communication skills. Can train and present new ideas across all levels of the organization.
Demonstrates passion and excitement for the MAU and Kimberly-Clark mission and can transfer that excitement to others.
Shows a genuine care and commitment to and for their team members.
Creates buy-in among stakeholders.
Be on call 24/7 for any emergency including both personnel injury and property damage.
Perform conflict resolution and intervention.
Provide safety case management support.
Flex to critical priorities.
Interface between Customer leadership and MAU leadership.
Conduct monthly and quarterly reviews with Customer and MAU leadership.
Provide resources for both short- and long-term special projects.
Evaluate project performance for process improvement recommendations.
Attend specific departmental meetings as required.
OSHA 300 log tracking and reporting.
Track and report PO billing.
Manage approximately 25 employees across 2 departments.
Coordinate training and development plans for the training team.
In association with the MAU Recruiting Team – screen, interview, and provide hiring recommendations for leadership, training, and administrative support positions.
Provide coaching and if necessary administer disciplinary actions to the leadership team.
Maintain consistent administration of MAU policies to mitigate legal exposure.
Compile, authorize, and submit payroll for the full-time regular team.