DQ General Manager

Par Mar Stores • Parkersburg, WV

3d • Onsite

About The Position

The General Manager will be an ambassador of the Dairy Queen brand, demonstrating professionalism in all aspects of performance. This role involves enthusiastically greeting and welcoming customers, striving to exceed expectations with timely and quality service. The General Manager will develop the restaurant’s business plan in collaboration with the owner, manage profit and loss to optimize sales and profit, and ensure adherence to Dairy Queen brand standards with strong inventory and cash controls. Key responsibilities include hiring, training, coaching, and developing the store management team and crew members to build a skilled and productive team. The role also focuses on creating and maintaining a positive, safe, clean, and inviting environment, prioritizing food safety through training and enforcement of safe food handling practices. Ensuring PRIDE systems and routines are integrated into daily operations and calmly resolving customer concerns using service recovery standards are crucial. The General Manager will act as a willing team player, fostering cooperative relationships, and will drive restaurant sales by developing and implementing marketing promotions, advertising, public relations, and community outreach programs. This includes evaluating competitor marketing, analyzing program results, and tracking consumer demand changes. A genuine passion for excellence and performing other duties as assigned by management are expected.

Requirements

• Competency in inventory and cash controls
• Ability to hire, train, coach and develop the store management team and hourly crew members
• Ability to create and maintain a positive, safe, clean, and inviting environment
• Ability to ensure Food Safety is the top training priority and enforce safe food handling practices
• Ability to ensure PRIDE systems and routines are incorporated into day-to-day operations
• Ability to calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Ability to be a willing team player and maintain a cooperative, harmonious working relationship
• Ability to develop and implement local, regional and national marketing promotions and activities
• Genuine passion for excellence

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed