General Manager

Topgolf•Cleveland, OH

1d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We’re looking for a General Manager who operates as an owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This role isn’t about maintaining standards. It’s about setting them and raising them. If you’re looking to run a business, not just manage a shift; this is where you do it. The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events. You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation. This role operates with autonomy and expects accountability. As the leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Requirements

5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations
2-5+ years as a General Manager (or equivalent) with full P&L ownership
Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Proven success in high-volume, multi-revenue environments (F&B, events, entertainment)
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

Nice To Haves

Multi-unit or regional leadership experience is a plus

Responsibilities

Take full ownership of venue performance including revenue, labor, costs, and overall profitability
Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business.
Build and execute the annual operating plan with clear financial targets and priorities
Manage the P&L with intention, understanding how each part of the business contributes to results
Forecast, identify trends early, and act decisively to protect and grow the business
Drive new revenue through partnerships, events, and local market opportunities
Set the standard for a consistent, high-quality experience across all guest occasions
Use guest feedback and operational data to continuously improve the experience
Stay visible in the venue and lead from the floor
Hire, develop, and retain a strong leadership team that can operate independently
Create a culture where people are engaged, respected, and held accountable
Invest in talent development and build a pipeline of future leaders
Address performance directly and maintain a high bar for the team
Build relationships in the local market with businesses, community leaders, and partners
Position the venue as a destination in the community
Drive events, partnerships, and activations that grow awareness and revenue
Maintain a safe and compliant environment for all guests and associates
Ensure adherence to all local, state, and federal regulations
Build a culture where safety and compliance are part of daily operations