LN Venues, General Manager - Old National Centre

Live Nation Entertainment•Indianapolis, IN

17h•Onsite

About The Position

Live Nation Entertainment is seeking a General Manager to oversee business operations, ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies, and procedures. This role involves establishing and maintaining high standards of customer service, identifying and maximizing revenue drivers, and optimizing the overall guest and artist experience. The General Manager will collaborate with various internal teams to create innovative offerings that drive revenue growth, fan and partner engagement, and profitability. They will also manage overall expenses to maximize profits while protecting the guest and artist experience, and oversee food and beverage and merchandise performance. The position involves hiring, training, and scheduling employees, managing subcontractors and vendors, and promoting venue rentals. The General Manager will work closely with Live Nation promoters and operations, coordinate event set-up, and execute successful event settlements and timely Flash Reports. This role requires excellent working knowledge of Health & Safety, implementation of audit procedures, and performance monitoring of employees. Additionally, it involves managing employee attendance records, interacting with civic governmental departments and the community, and supervising exempt and non-exempt positions. Day-to-day management of venue vendors, meeting staffing levels and budget targets for events, generating operations cost flash reports, and fulfilling tour security requirements are key responsibilities. The role requires on-site presence for events, strong knowledge of facility infrastructure in historic buildings, experience with historical societies, and maintaining community relationships. Managing a multi-room venue with simultaneous events, strong planning, organization, and delegation skills are essential. On-site parking lot management experience and the ability to deliver excellent customer service to diverse guests are preferred.

Requirements

Minimum 5 years experience as a general manager or operations manager in a hospitality related business
Must have extensive background in event sales and promotion
Ability to perform all job duties and responsibilities
Requires excellent communication skills, both verbally and written
An innovative approach to managing a complex business
Must have expertise in profitability analysis and budgeting
Strong analytical skills with the ability to process and analyze large amounts of information quickly.
Exhibits strong problem-solving skills in long term and immediate situations
An entrepreneurial mindset that is also focused on operational excellence.
Candidates must possess a strong working knowledge and understanding of facility infrastructure in a historic building.
Possess strong planning, organization, and delegation skills which are required to successfully manage this high-volume venue.
Ability to deliver excellent customer service to guests whose expectations can change quickly from event to event, featuring anything from (including but not limited to): Broadway productions, hard rock, country, classic rock, comedy, to private and special events.

Nice To Haves

Experience with historical societies, and maintaining strong community relationships highly desired.

Responsibilities

Establish and maintain high standards of customer service for staff, customers and vendors
Identify and maximize revenue drivers while optimizing the overall guest and artist experience
Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
Promote and establish "rental" events in the venue.
Works closely with Live Nation promoters and operations and provides direction on standards and compliance
Coordinates and facilitates event set-up with operations
Performs and executes successful settlement of events
Performs and executes timely Flash Reports after events
Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
Coordinates day of event activities and matters
Excellent working knowledge of Health & Safety
Implements and complies with the companies' audit procedures
Ensures that employees performance is monitored and reviewed accordingly
Management of employee attendance records, for all employees
Any other reasonable duties as required by the executive management
Work closely with key civic governmental departments, as well as interaction with the community in general
Other duties as assigned
Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
Responsible for meeting staffing levels and budget targets for each event
Generate Operations costs flash report following each event
Work with all other departments to help fulfill needed requirements
Advance each show with tour security directors and fulfill tour security requirements
On site for each event prior to load in and until load out
Manage a multi-room venue with simultaneous events.
On-site parking lot management experience is preferred.