General Manager III - Store 4163 - Black Mountain, NC

Advance Auto Parts•Black Mountain, NC

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role involves inspiring the team, helping customers succeed, and growing the business with integrity. The General Manager must understand store and automotive systems and parts, and be able to identify, troubleshoot, and assist with DIY projects. The role develops and maintains Professional Customer relationships and grows related programs, while delivering financial metrics and maintaining service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, or other business demands. Scheduling is based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts; apply safety knowledge and skills; perform advanced parts lookup and sourcing; and execute store operational, inventory, POS, parts lookup, and equipment processes.
Ability to execute and train project and product quality recommendations, DIY testing and diagnostic equipment use, and store inventory systems and equipment.
Ability to recruit, select, hire, and develop quality Team Members and to build and grow relationships with Professional Customers.
Ability to become ASE P2 certified or an ASE-ready equivalent.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch-base and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing, and wiper installation.
Assist the District or Region with other functions upon request.