General Manager

TATSU-YA•Austin, TX

19h•Onsite

About The Position

Join Our Team at Kemuri! Perks Include: Flexible Scheduling Paid On-the-Job Training Advancement Opportunities (promotions from within) Free Meals During Shifts Employee Referral Rewards (50% on first paycheck, 50% on second paycheck) Discounts offered at all Tatsu-Ya locations Benefits: Paid Time Off for salaried employees Sick Time Off for full-time employees Medical, Dental, and Vision Insurance (based on hours worked) At Kemuri, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!

Requirements

Proven experience as a General Manager or in a similar management role within the hospitality industry
Strong financial management skills, including P&L oversight, budgeting, and inventory control
Excellent leadership abilities with a focus on coaching and mentoring
Skilled in managing staff performance and implementing effective training programs
Exceptional guest service skills with a commitment to upholding high standards
Knowledge of facilities management and maintenance procedures
Strong communication skills and the ability to manage departmental and vendor relationships effectively

Responsibilities

Oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance.
Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.
Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.
Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.
Approve marketing content to ensure brand consistency and effective promotion.
Oversee payroll processes, including time entries, edits, and draft approvals.
Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
Address and resolve guest and employee incidents professionally.
Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
Complete staff performance evaluations for promotions, raises, and annual reviews.
Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
Maintain thorough knowledge of the master contact sheet for vendors and facilities.
Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
Promote internal growth by encouraging cross-training and providing information about growth opportunities.
Implement creative ways to motivate staff and reward excellent performance.
Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
Work closely with the corporate chef to maintain food quality and ensure audits are up to date.
Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.
Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.
Engage with guests through table touches, upselling items, and retaining returning guests.
Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.
Ensure the restaurant passes health inspections and addresses any issues promptly.
Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.
Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.
Understand and manage equipment depreciation, opting for repairs or replacements as needed.