General Manager

Mammoth Holdings LLC•Fargo, ND

15h•Onsite

About The Position

As a General Manager at Mammoth Holdings, you will build and develop teams, oversee site-level operations, manage team performance, maintain car washes, and deliver exceptional customer experiences. This role requires a dynamic leader with a proven track record in driving growth, optimizing team performance, and providing excellent customer service. General Managers act as brand ambassadors, fostering an entrepreneurial spirit to build the company's presence in the community. You will collaborate closely with the regional Director of Operations to implement local sales strategies, optimize site performance, and ensure quality service. This is a key leadership opportunity to lead a site, work with multiple teams, and contribute to the success of a growing company.

Requirements

Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
Have a talent for optimizing team performance, coaching and developing team members to achieve their best.
Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition.
Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
Are passionate about community engagement and representing the company in local outreach and marketing efforts.
Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.

Responsibilities

Collaborated with your team to ensure supplies and parts were properly managed and replenished.
Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
Worked closely with technical support teams to address and resolve operational challenges.
Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent.
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
Represented the company at local events, fostering community relationships and driving brand awareness.
Managed and resolved damage claims, ensuring swift and fair resolutions.
Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
Maintained a site that was consistently in "show-ready" condition, ensuring every customer’s experience was exceptional.
Perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.