Coffee Shop General Manager
About The Position
Join SSP America as our next Dunkin Donuts General Manager and guide a coffee shop concept in one of the most dynamic, fast-paced environments in the industry. Airport restaurants run differently - higher volume, tighter coordination, and a whole new level of operational challenge. As the General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that drive guest experience, financial results, and team culture. This is a role for someone who wants to level up fast, take ownership, and grow in a nationwide organization.
Requirements
- Minimum 3 years Coffee Shop General Manager level experience required.
- Strong financial and operational skills
- Ability to manage high-volume, multi-priority environments
- Experience leading diverse teams
- A mindset geared toward service, coaching, and accountability
- Comfortable using POS systems, MS Office, and operational tools
- A desire to grow - we promote strong leaders fast
Responsibilities
- Coffee Shop Restaurant environment
- Cost control, ordering, and scheduling
- Hiring, training & team leadership
- Guest experience & hospitality standards
- Safety, compliance & food quality
- Collaboration with airport leadership
- Forecasting, budgeting & business planning
Benefits
- Quarterly bonus + year-end super bonus
- Airport environment = never boring
- Career progression across 60+ airports in North America
- Work for one of the largest airport restaurant operators in the world
- Medical, Dental and Vision
- Basic Life & AD&D Insurance
- EAP
- Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
- SSP 401(k) Plan with Employer Matching
- PTO
- Paid Holidays
- Paid Sick Leave
- Bonus Eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
