General Manager – Trilith Guesthouse, A Marriott Tribute Portfolio Hotel

Mainsail Lodging & Development•Fayetteville, GA

11d•Onsite

About The Position

The General Manager serves as the strategic and operational leader of Trilith Guesthouse, a Marriott Tribute Portfolio Hotel, responsible for delivering exceptional guest experiences, employee engagement, financial performance, and long-term asset value. This role provides visionary leadership while ensuring operational excellence across all departments, creating a distinctive boutique hotel experience that reflects the unique character of the Tribute Portfolio brand and the creative spirit of the Trilith community. As the leader of one of the most unique boutique hotels in the Marriott system, the General Manager champions a culture rooted in storytelling, creativity, personalized service, and authentic guest connections. The General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards. A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. The General Manager must build trust and confidence with ownership by providing timely business insights, strategic recommendations, accurate forecasting, and consistent follow-through on commitments. This role serves as the primary liaison between ownership, Mainsail Lodging & Development, Marriott International, and the local community. The General Manager leads by example, cultivating a high-performance culture that embraces innovation, develops talent, and creates memorable experiences for guests, associates, owners, and stakeholders alike. About Trilith Guesthouse Located in the heart of the Town at Trilith and adjacent to the world-renowned Trilith Studios, Trilith Guesthouse is a 193-room Marriott Tribute Portfolio boutique hotel designed to inspire and celebrate storytellers from around the globe. Unlike traditional hotels, Trilith Guesthouse delivers an immersive experience where creativity, imagination, and community intersect. The hotel serves filmmakers, creators, business travelers, leisure guests, and local residents seeking an authentic destination experience. Every aspect of the hotel—from its design and culinary offerings to guest interactions and community engagement—is intentionally curated to inspire meaningful connections and unforgettable stories. As a Tribute Portfolio property, Trilith Guesthouse embraces individuality and character while maintaining Marriott’s commitment to service excellence. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.

Requirements

Bachelor's degree required; advanced degree preferred.
Prior General Manager experience is strongly preferred.
Minimum of ten years of progressive hospitality leadership experience, with significant exposure to Rooms and Food & Beverage operations.
Experience leading a luxury, lifestyle, boutique, or independent hotel preferred.
Marriott brand experience is strongly preferred.
Experience working directly with ownership groups, investors, and asset managers.
Proven success managing complex Food & Beverage operations.
Strong customer service and relationship-building skills.
Excellent written and verbal communication skills.
Strong presentation and public speaking abilities.
Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis.
Proficiency with Microsoft Office Suite and hospitality management systems.
Demonstrated ability to lead through influence, collaboration, accountability, and innovation.
Ability to sit, stand, walk, and move throughout the hotel for extended periods of time.
Ability to communicate clearly and effectively with guests, associates, ownership groups, and business partners.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Ability to inspect hotel facilities, guest rooms, public spaces, restaurants, and operational areas.
Corrected vision within normal range sufficient to perform job duties.
Ability to travel locally and occasionally overnight for meetings, training, conferences, and corporate events.
Flexibility to work varied schedules including evenings, weekends, holidays, and extended hours as business demands require.
Ability to respond to emergency situations and remain present during critical operational events.
Ability to make sound and timely decisions in a fast-paced environment.
Strong strategic thinking and problem-solving capabilities.
Ability to manage multiple priorities while maintaining attention to detail.
Capacity to analyze complex financial, operational, and business information.
Ability to remain calm and effective under pressure.
Strong interpersonal skills with the ability to lead, motivate, influence, and inspire diverse teams.
Ability to navigate difficult conversations with guests, associates, ownership groups, and business partners.
Demonstrated emotional intelligence and resilience.
Ability to maintain confidentiality and exercise discretion in sensitive matters.
Strong listening skills and the ability to understand and address concerns from guests, associates, ownership, and stakeholders.
Ability to adapt quickly to changing business conditions and operational needs.

Responsibilities

Remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace.
Develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Tribute Portfolio brand objectives.
Implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.
Encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance.
Establishes and maintains a trusted partnership with ownership through consistent communication, transparency, and accountability.
Serves as the primary representative of the hotel to ownership and investors.
Builds long-term trust and confidence through integrity, responsiveness, and execution.
Provides timely and accurate financial reporting, forecasting, and business updates.
Presents strategic recommendations that support asset growth and long-term value creation.
Maintains regular communication regarding hotel performance, market conditions, capital projects, risks, and opportunities.
Ensures ownership is informed, engaged, and confident in operational decisions.
Leads quarterly business reviews and annual strategic planning sessions with ownership.
Demonstrates stewardship of ownership investments through disciplined financial management and capital planning.
Fosters collaborative relationships with Marriott, ownership groups, Mainsail leadership, and community stakeholders.
Cultivates a high-performing, service-oriented culture that attracts, develops, and retains exceptional talent.
Actively coaches and develops department leaders through consistent feedback, accountability, mentoring, and career development planning.
Establishes individual development plans for all direct reports, focusing on leadership growth, operational excellence, succession planning, and professional advancement.
Fosters an environment where creativity, innovation, collaboration, and continuous improvement thrive.
Ensures the hotel maintains the organizational capacity necessary to achieve both short- and long-term business objectives through effective workforce planning and talent assessment.
Serves as the ultimate steward of the hotel's identity, culture, and guest experience.
Champions the unique story and positioning of Trilith Guesthouse, ensuring that every aspect of the operation reflects the property's commitment to storytelling, creativity, community, and authentic hospitality.
Inspires associates to embrace the hotel's purpose and create memorable moments that differentiate the guest experience from traditional hotels.
Promotes a culture of excellence that aligns with Marriott International brand standards, Tribute Portfolio brand values, Mainsail Lodging & Development's Core Values, and the creative spirit of the Town at Trilith and Trilith Studios.
Ensures that associates understand how their individual contributions support the overall mission and success of the hotel.
Serves as a change leader, fostering innovation while maintaining operational consistency and ensuring all decisions positively impact guests, associates, ownership, and the long-term success of the property.
Utilizes data-driven decision-making to maximize profitability, guest satisfaction, associate engagement, and asset value.
Identifies opportunities, anticipates challenges, and develops strategies that improve business performance through regular analysis of financial, operational, guest experience, and market data.
Maintains a comprehensive understanding of all financial statements, including profit and loss statements, balance sheets, cash flow analysis, and operational performance metrics.
Communicates business insights regularly to ownership, Mainsail leadership, and hotel teams through detailed reporting, forecasting, strategic planning, and performance reviews.
Ensures business decisions are supported by data while remaining aligned with the hotel's strategic objectives and ownership goals.
Consistently demonstrates and upholds Mainsail Lodging & Development's Core Values.
Delivers exceptional guest experiences that reflect Marriott and Tribute Portfolio standards.
Fosters a culture of accountability, engagement, and continuous improvement.
Builds a strong leadership culture based on honesty, transparency, collaboration, and mutual respect.
Drives revenue growth, profitability, and market share while maximizing owner returns.
Leads all operational, financial, and strategic functions of the hotel.
Conducts regular leadership meetings and operational reviews.
Ensures compliance with Marriott brand standards, company policies, and operating procedures.
Leads capital projects, renovations, and property improvement initiatives.
Manages guest concerns and oversees service recovery efforts.
Develops, presents, and achieves annual operating, marketing, sales, and capital budgets.
Drives profitability while maintaining exceptional guest satisfaction.
Sets and executes both short-term and long-term strategic goals.
Develops cost-control initiatives and operational efficiencies.
Provides accurate monthly reporting, forecasting, and business reviews to ownership and stakeholders.
Monitors daily business reports and adjusts operational strategies accordingly.
Maximizes room revenue and market share through strategic revenue management practices.
Oversees vendor relationships, purchasing, and contract management.
Serves as the final decision-maker for key leadership hiring decisions.
Develops and mentors the Executive Leadership Team.
Ensures compliance with all applicable federal, state, and local regulations.
Actively represents the hotel within the local community and hospitality industry.
Builds strong relationships with Trilith Studios, local businesses, tourism partners, and community leaders.
Represents the hotel at industry and community events.
Strengthens the hotel's position as a premier boutique destination within the Marriott system.
Supports local initiatives that enhance the guest experience and community engagement.
Serves as an ambassador for Mainsail Lodging & Development, Marriott International, Tribute Portfolio, and Trilith Guesthouse.
Maintains a highly visible leadership presence and may be required to work flexible schedules, including evenings, weekends, holidays, and emergency situations as business needs dictate.
Upholds and promotes the values of Mainsail Lodging & Development, Marriott International, Tribute Portfolio Hotels, and Trilith Guesthouse in every aspect of leadership and decision-making.
Protects and enhances the reputation, profitability, culture, and long-term success of the hotel while serving guests, associates, ownership, and the community with excellence.