Onsite General Manager (Fairbanks Ranch)

RealManage•Rancho Santa Fe, CA

1d•$180,000 - $190,000•Onsite

About The Position

RealManage Elevated Onsite is seeking an Onsite General Manager with a strong entrepreneurial drive, outstanding leadership and communication skills, strong business acumen, and excellent planning and organizational skills. The General Manager is responsible for providing strategic, financial, and operational leadership for the iconic community of Fairbanks Ranch. This role requires cultivating and maintaining relationships with governing entities and providing service deliverables while managing effective and fiscally sound operations. RealManage Elevated Onsite is a division of RealManage, specializing in community association management with onsite staff, aiming to provide the best lifestyle HOA management services through its people, technology, and service. The company values integrity, respect, selflessness, personal relationships, and continuous improvement. Fairbanks Ranch is a luxury home neighborhood in Rancho Santa Fe with amenities like a clubhouse, lake, tennis courts, and an equestrian center, originally owned by Douglas Fairbanks and Mary Pickford.

Requirements

HOA onsite management experience required
5–10-years of leadership experience required

Nice To Haves

5-10 years of HOA industry experience preferred
LSM, PCAM/CCAM, AMS or CMCA certifications preferred
Previous project management experience preferred

Responsibilities

Manages timely and quarterly managers' performance evaluations and oversee and sign all employees' quarterly evaluations performed by the Fairbanks Ranch managers
Oversee the complete operation of the association in accordance with the direction established by the board, applicable federal and state laws, governance, and statutory regulations
Partner with the board to develop and successfully execute the association’s vision, mission, and overall direction
Effectively liaise between multiple governing entities and community leadership to cultivate a cohesive working environment and relationship that leads to optimal business and community outcomes
Provide strategic input and leadership on decision-making issues affecting the association, especially related to financial standing
Set the strategic direction of the association and monitor progress and growth
Support association initiatives and general operations
Communicate effectively and establish credibility with the association and the board
Provide accurate analysis of budgets, reports, financial trends, and operational procedures
Create, improve, implement, and enforce policies and procedures that will improve operational and financial effectiveness
Serve as a liaison between the RealManage shared services, back-office, on-site staff, and the board of directors for operational effectiveness
Represent the association through civic and professional responsibilities and activities in the local community
Lead, mentor and interact with on-site staff at all levels to foster growth and encourage development
Recruit, select, train, and manage the performance of on-site leaders
Assist with escalated requests as needed
Lead and facilitate all annual and budget meetings, board meetings, and other meetings as required
Review issues and look for solutions to obstacles or gaps in service
Respond promptly to employee or community needs and step in to assist with difficult situations
Solicit employee and board feedback to improve overall service

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays