General Manager

Stretch Zone•Bloomfield Hills, MI

2d•Onsite

About The Position

As the General Manager (GM), you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The GM is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the GM's primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. Creating a Strong Sales Culture: Duties required of a General Manager include maintaining and reinforcing the positive sales culture of Stretch Zone. At Stretch Zone, we firmly believe in our incredible product and its benefits to everyone. Therefore, it becomes our responsibility to share this wonderful offering with the world. That’s how we view sales. But creating a positive sales culture involves more than just selling – we view the business as a whole package. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests.

Requirements

Experience in a customer-facing or sales-focused role is preferred.
Previous health and wellness experience is preferred.
Prior experience supervising or supporting a team is preferred.
Ability to multitask and stay organized in a fast-paced environment.
Passion for health, fitness, or wellness!
A minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Responsibilities

Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
Lead and coach your Team and hold them accountable for all daily operations and monthly goals.
Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups.
Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
Tracking KPIs so you understand how your studio is performing and assisting the Management Team in understanding and tracking all key sales metrics.
Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate’s sales skills.
Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.
Ensuring operational excellence!
Directly responsible for managing all employees of the store.
Opening the studio and ensuring everything is clean, organized, and ready for the first members.
Review the day’s appointments and goals with the team, supporting a positive and focused environment.
Being the team's go-to resource, offering coaching when needed, checking in on performance, executing demos and jumping in to help solve problems.
Onboarding and training new Sales Associates and Stretch Practitioners, ensuring they feel supported from day one.
Closing up the studio, celebrating team wins, and preparing for a strong tomorrow.