General Manager
About The Position
On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Requirements
- Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
- Proficient knowledge of P&L budgeting and forecasting
- Commitment to service of customers, crew, co-workers, and management
- Demonstrated dependability, personal drive, and leadership, ability to lead by example
- High level of integrity, work ethic, passion, and commitment to OTG values
- Ability to train, delegate, coach, and aid in the development of crewmembers
- Excellent verbal and written communication skills
- Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Nice To Haves
- Degree in hospitality or culinary field is preferred
- 1 – 3 years of retail experience (convenience store) a plus
- Strong culinary background and fine dining experience are a plus
Responsibilities
- Promote an attitude of pride, cooperation, and success in the Unit
- Accountable for the ordering process and overall unit budgets in the unit
- Accountable for all cost and sales projections on a weekly basis
- Ensure cost-effective and efficient staffing and adherence to labor budgets.
- Accountable for unit scheduling managers as well as crewmembers
- Provides leadership to the managers and crew members in the Unit
- Accountable for establishing and maintaining high standards for food quality and customer service
- Direct the managers and crewmembers to achieve company standards
- Administrate and follows-up management and crewmember training
- Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
- Directs the team toward achieving the Unit's financial goals
- Maintains a positive work environment for both the management team and staff
- Provides a workplace free from hazards, following all safety policies set forth by the company.
- Accountable for leading the recruitment of FOH staff
- Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
- Oversees CIBO Markets in assigned quadrants
- Complete other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
