General Manager (CSNM), Healthcare - (82385001)

Sodexo Canada Ltd•Toronto, ON

9d•CA$85,000 - CA$95,000•Onsite

About The Position

Grow your career with a company that shares your passion! Our Health & Care Division has an exciting new opportunity to join the Sodexo team as our next General Manager located in Toronto. At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind the scenes to create safe, welcoming, and healing environments. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Requirements

3+ years of General Manager/Hospitality management experience in a multi-service operation
Strong financial and food cost experience
Educational background in Hospitality Management or Business Administration
CSNM Certification
Proven leadership and line management skills and the ability to build, lead and motivate a team
Able to work on own initiative, make effective decisions and as also work as part of a team
A good level of operational and support experience; safety first mindset
Experience of managing a budget and interpreting financial and commercial information
Good standards of literacy and numeracy with sound financial acumen
Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
Excellent stakeholder management skills
Competent IT skills including MS office
Experience in unionized environments

Responsibilities

Develop new and emerging business solutions for continuous growth and effective day-to-day operations
Build and analyze budget/P&L statements
Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
Proactive planning of future business growth plans, including expansion of scope of services
Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
Develop a business strategy in line with current and emerging client needs
Build long-term relationships with client that add value and are based on mutual trust and partnership model
Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance
Lead by example; inspire your employees to follow your own actions
Strong employee relations through the ability to manage diverse teams
Ability to build positive union relationships
Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
Organization, planning and monitoring of employee daily activities
Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
Foster a strong health and safety culture, for our employees and our clients and customers
Encourage diversity and inclusion
Advocate for corporate social responsibility
Drive creative innovation
Desire for continuous improvement and growth in compliance with operating standards
Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
Directs business practices that uphold Sodexo’s mission and values