General Manager - Fogelsville

PA Options for Wellness•Fogelsville, PA

About The Position

The General Manager oversees the day-to-day operations of the entire dispensary building, including product management, services provided to patients, and delegation of tasks to Wellness Associates, while ensuring a high-quality patient experience. The role is responsible for maintaining a clean and functional building, developing staff, managing four-wall economics, and driving business performance. The General Manager ensures transactions and retail processes comply with state and local laws and regulations. Under the direction of the Director of Dispensaries, the role collaborates on practices, policies, and strategies that support a performance- and results-driven culture. The position works in a retail environment that may frequently have strong odors from cannabis, perfumes, and/or cleaning agents. It requires extended periods of sitting, walking, and standing, as well as crouching and stooping; clear communication with team members and patients; operating and handling tools, controls, and other objects; reading small text on product and patient labels; and regularly handling up to 30 pounds, with periodic assistance in handling up to 50 pounds. The role also involves using computer equipment at a desk for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
At least 5 years of progressively responsible retail experience.
At least 3 years of management or supervisory experience.
Demonstrated experience in inventory management and reconciliation.
Demonstrated experience managing a team in a fast-paced environment.
Ability to sit, walk, and stand for extended periods, including crouching and stooping.
Ability to communicate clearly and effectively with team members and patients through talking and hearing.
Ability to use hands and fingers to operate, handle, and feel objects, tools, and controls, and to reach with hands and arms.
Ability to read and interpret small-sized text on product and patient labels accurately.
Ability to regularly lift, hold, move, transport, or otherwise manipulate up to 30 pounds and periodically assist with handling up to 50 pounds.
Ability to use computer equipment at a desk for extended periods.

Nice To Haves

Bachelor's degree in business, management, or a related field.
Experience working in a heavily regulated industry.
Retail management experience.

Responsibilities

Oversee the day-to-day activities and flow of dispensary operations, including employee oversight and management, maintaining records of dispensary interactions, ordering supplies, and completing weekly inventory reconciliations.
Ensure accuracy and compliance in all transactions and meet internal and external requirements.
Track product and supply inventory and complete orders as necessary.
Monitor competitors and provide suggestions for products, pricing, and promotions.
Partner with Senior Wellness Associates to open and close the dispensary and vaults, maintain day-to-day office operations, and implement and oversee opening and closing procedures.
Maximize four-wall economics by communicating and implementing ways to drive sales, maintaining the building and reducing repair costs, managing supplies, and monitoring payroll.
Maintain standards for presentation, patient experience, and compliance.
Keep the store clean, organized, and visually appealing.
Record sales and inventory transactions in accordance with state and local laws and regulations.
Track sales metrics daily, weekly, and monthly and report data to PAOFW leadership.
Maintain the electronic filing system by scanning, uploading, and saving paperwork in appropriate folders.
Under the direction of the Director of Dispensaries, participate in recruiting, training, developing, and supporting employee success.
Stay informed about state and local laws, regulations, and industry news, including through continuing education and annual HIPAA Compliance training.
Support retail operations in the intake area and on the retail/dispensary floor as needed.
Train and develop staff.
Perform other duties as assigned.