The Vault General Manager - The National

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

The National is hiring for a General Manager for The Vault. This role is responsible for leading and developing a team of bartenders, servers, hosts, barbacks, and supervisors in a high-volume environment. The General Manager will focus on creating memorable guest experiences through exceptional service, thoughtful hospitality, and a strong attention to detail. This includes leading The Vault’s cocktail and beverage experience, maintaining consistent standards, managing financial performance, building schedules, managing VIP reservations, and coaching staff. The role also involves partnering with Sales & Catering for private events, creating activations, and collaborating with other hotel departments. The General Manager will be visible on the floor, support the team, and use guest feedback to improve the experience. A key aspect of the role is protecting and sharing the history of The Vault and ensuring the atmosphere, from lighting to service, tells the story of the venue.

Requirements

5+ years of progressive leadership experience in a high-end cocktail bar, lounge, nightlife venue, or hotel Food & Beverage operation.
At least 2 years of experience as a General Manager, senior bar manager, or similar leadership role preferred.
Extensive knowledge of spirits, classic and modern craft cocktails, wine, champagne, and beverage service.
Proven experience with P&L management, budgeting, forecasting, and labor and beverage cost control.
Experience with private events, buyouts, VIP experiences, and table-reservation programs.
Strong leadership, coaching, problem-solving, and conflict-resolution skills.
Experience working in a high-volume, late-night hospitality environment.
Knowledge of POS, reservation, scheduling, inventory, and Microsoft Office systems.
Working knowledge of Oklahoma ABLE Commission regulations, responsible alcohol service, food safety, sanitation, and health regulations.
Must hold or obtain required Oklahoma ABLE licensing and applicable food safety and responsible alcohol service certifications.
Must be at least 21 years of age.

Nice To Haves

Beverage certification such as WSET, BarSmarts, Court of Master Sommeliers, or similar is preferred.
Bachelor’s degree in hospitality management, beverage management, or a related field is preferred.
Social media and marketing experience is preferred.

Responsibilities

Leading and developing a team of bartenders, servers, hosts, barbacks, and supervisors in a high-volume environment.
Creating memorable guest experiences through exceptional service, thoughtful hospitality, and a strong attention to detail.
Leading The Vault’s cocktail and beverage experience, including craft cocktails, spirits, wine, champagne, beer, and zero-proof offerings.
Maintaining consistent cocktail recipes, presentation, glassware, garnishes, and service standards.
Managing the financial performance of the venue, including revenue, labor, beverage costs, budgeting, forecasting, and profitability.
Building schedules that support both the guest experience and the needs of the business.
Managing VIP reservations, table assignments, guest preferences, and exclusive experiences.
Coaching Curators through pre-shifts, hands-on training, ongoing feedback, and performance development.
Partnering with Sales & Catering to plan and execute private events, buyouts, corporate gatherings, and special experiences.
Creating activations such as cocktail classes, wine and spirit tastings, wine dinners, sporting events, holiday programming, and live entertainment.
Working closely with hotel leadership, culinary, marketing, security, and other outlets to create a connected guest experience.
Being visible on the floor, greeting guests, supporting your team, and jumping into service when needed.
Turning guest feedback and online reviews into opportunities to improve the experience.
Protecting and sharing the history of The Vault and the original 1931 First National Center vault.
Creating an atmosphere where lighting, music, temperature, presentation, and service all work together to tell the story of The Vault.
Finding the little details that make a guest feel like a regular—even on their first visit.