General Manager - Uptown

Salt & Straw • Phoenix, AZ

1d • $27 - $29 • Onsite

About The Position

The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. As a key leader, the GM creates a positive, safe work environment for the team, fostering the unique culture and community that Salt & Straw is known for. With a focus on driving shop performance, the GM drives operational excellence with a strong emphasis on the company’s mission, vision, and values. Through this leadership, the GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance.

Requirements

• 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
• Have led teams of 10+ people in a fast-paced environment
• Know how to coach, develop, and support people with clarity and care
• Enjoy balancing people leadership with operational responsibility
• Are energized by building something new and helping teams grow
• Are 18+ and available to work evenings, weekends, and holidays
• Working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.

Responsibilities

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
• Set clear expectations and coach with consistency, generosity, and directness
• Create a culture where people feel supported, challenged, and proud of their work
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
• Use data and insights to drive results across sales, labor, and guest experience
• Navigate challenges with calm leadership and celebrate wins—big and small
• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
• Partner with District Managers and cross-functional teams to support long-term shop and market success

Benefits

• Competitive base pay + up to 20% quarterly bonus potential
• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental & vision insurance options starting your first month
• Start with 2 weeks PTO, grows from there
• 12 paid holidays/year
• Paid Sick Time
• Two Days Off in a Row
• Mental Health Support: On-demand access 24/7/365 for you and your family
• Up to $1,800/year to support your learning goals
• 30% off all the magic
• First Dibs on Flavors before the public
• Pet Insurance
• Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed