Orion's Roof General Manager - Marriott Virginia Beach Oceanfront

HEI Hotels and Resorts•Virginia Beach, VA

2d•Onsite

About The Position

The General Manager (GM) of Orion’s Roof is an elite hospitality leader responsible for orchestrating the daily operations of Virginia Beach’s premier rooftop dining destination. Overseeing a high-volume, sophisticated environment characterized by high-end Asian-fusion cuisine, and an energetic, upscale lounge atmosphere, the GM ensures flawless guest satisfaction, driving operational and financial excellence. Operating under a servant-leadership philosophy, the GM removes barriers to success for their staff, fosters a culture of rigorous accountability, and ensures that the physical asset, service standards, and brand presentation remain immaculate.

Requirements

3+ to 5+ years of full employment as a General Manager or Assistant General Manager in a high-volume, high-end luxury restaurant or premium resort outlet.
Deep industry knowledge of high-end restaurant practices, comprehensive beverage costing, and sophisticated wine/beer/spirits programs.
Thorough understanding of hotel/resort dynamics, including local tourism trends, security/safety programs, personnel relations, and quality assurance metrics.

Nice To Haves

Specific exposure to premium sake, high-end Asian flavor profiles, and premium dining formats is highly preferred.

Responsibilities

Coordinate and manage all brunch, lunch, dinner, and lounge operations to exceed guest expectations, ensuring seamless synergy between the front-of-house service team and the culinary team.
Implement and execute the Front of House Operating Plan, utilizing standard operating procedures (SOP’s) to maintain an uncompromised level of service and predictability across every shift.
Proactively anticipate service gaps. Use root-cause analysis and swift corrective actions to resolve guest issues, respond to dining trends, and constantly elevate the guest experience.
Maintain compliance with Service Standards Initiative (SSI) documentation, strictly auditing lighting, music tempo, and table settings to match specific meal periods and the distinct night-to-day vibes of Orion’s Roof.
Cultivate an environment rooted in mentorship, mutual respect, open communication, and high performance. Lead by example on the floor.
Manage scheduling and onboarding in coordination with Human Resources to attract, retain, and motivate a top-tier hospitality team.
Conduct and document mandatory menu, beverage, alcohol awareness(RSVP) and service tests for all staff, ensuring deep technical knowledge of the complex Asian-fusion menu, wine/sake pairings, and premium craft cocktail programs.
Empower, interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Forecast, monitor, control, and report on the restaurant's budget. Proactively manage labor costs, food and beverage costs, and operating expenses to maximize profitability without compromising the guest experience.
Analyze financial statements, POS metrics, and menu/beverage costing data to make strategic adjustments. Recommend calculated operational improvements to senior leadership.
Order, inventory, and maintain prescribed PAR levels for elite service ware, specific glassware, and operating supplies. Strictly control security, breakage, and shrinkage.
Complete comprehensive Food & Beverage QA inspections and enforce rigid maintenance and sanitation guidelines to protect the physical resort asset and maintain perfect compliance with local health regulations and corporate QA standards.
Create, recommend, and implement innovative localized promotions, high-end activations, and lounge initiatives to capture an expanded share of the local market and maximize in-house resort guest capture.
Promote curated marketing efforts, ensuring immaculate display and stock of menus, digital assets, and brand-approved collateral.