General Manager

DH Pace • Tempe, AZ

18d • Onsite

About The Position

DH Pace Company, Inc. is seeking a General Manager for its well-established and growing business in Tempe, AZ. This role involves leading operations that provide customers with new and replacement doors, as well as fixing and repairing existing doors in buildings. The ideal candidate will have strong operational experience and product knowledge within the commercial door industry. The General Manager will assess current operations, implement procedural and process changes, foster team building, increase sales and profitability, and ensure a high level of customer service. This position oversees existing customer projects and aims to increase revenues for Service work, Aftermarket, and New Construction for both DH Pace Company, Inc. and Overhead Door Company of Central Arizona.

Requirements

• Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales, and customer service in a leadership position.
• Commercial manual, automatic door, and hardware industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply.
• Service provider industry experience such as HVAC or another construction/building materials business with products sold to end users, installed and/or serviced at customer sites will also be considered.
• Proficient with Windows based programs and ERP/CRM systems.
• Good understanding and use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback, and other metrics to determine cause/effect relationships and the impact of changes.
• Ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Must enjoy a high level of activity in a hands-on environment with an emphasis on meeting deadlines and providing unmatched customer service.
• Ability to travel on occasion to customer job sites and management meetings.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
• Make and implement recommendations for operational and sales procedural/process improvement changes to increase customer satisfaction, profit margins, and return on sales.
• Leverage operations/process improvement expertise to support and mentor personnel, becoming a trusted resource for operational assistance and guidance.
• Assist with employee/job scheduling and technical/mechanical troubleshooting and problem resolution.
• Perform regular audits to ensure staff adhere to company best practices, policies, and procedures.
• Promote a safe work culture through active participation in the safety program and managing compliance.
• Utilize division financial reports and metrics for daily operations management.
• Hire, train, and develop new employees; improve individual performance through coaching, P&L and Scorecard reviews, and yearly performance reviews.
• Lead meetings, set performance expectations, and hold employees accountable.
• Maintain professional communication with personnel and customers, and resolve personnel matters and escalated customer concerns.
• Oversee existing customer projects and ensure an increase in revenues for Service work, Aftermarket, and New Construction.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager