General Manager
About The Position
Chelsea Hospitality Group is seeking a General Manager for The Maple, a private boutique inn offering refined accommodations within a quiet, well-appointed setting. The inn blends the warmth of a private residence with the comfort of a well-run hotel. As General Manager, you will guide its operations and team culture, combining sound leadership with a genuine instinct for hospitality. This role is for someone who balances operational discipline with a deep commitment to service, understanding that great hospitality lives in the details guests never need to ask for. This leadership position suits a hospitality professional who is equally comfortable with strategy and floor presence. You will oversee the full guest experience — from team development to culinary execution — while ensuring every guest feels at ease and well cared for.
Requirements
- 7+ years in hospitality, boutique hotel, or property management
- A leadership style grounded in respect, genuine care, and clear expectations
- Strong service instincts — anticipating needs before they are expressed
- Familiarity with high-touch hospitality standards and guest experience delivery
- Sound business judgment with attention to team culture, financial performance, and property care
- Self-directed, adaptable, and comfortable working with a high degree of autonomy
- A belief that the best hospitality is quiet, consistent, and always felt
- Experience in culinary-forward hospitality or private residence management
- Familiarity with intimate-scale or exclusive-use properties
- Exposure to leading independent hotel or fine hospitality cultures
Responsibilities
- Lead daily operations with a hands-on, service-first approach that sets the standard for your team
- Manage and develop a small, dedicated service team built around warmth, discretion, and attentive care
- Anticipate guest needs and preferences — from arrival to turn-down — and inspire the team to deliver thoughtful, personal touches
- Partner with the Executive Chef to deliver strong culinary programming across all meal periods
- Maintain the property to a high standard, front and back of house
- Serve as the primary contact for guests and key stakeholders, with professionalism and discretion
- Oversee operational planning including budgeting, vendor management, scheduling, and staffing
- Be present as a host and innkeeper — attentive but unhurried, polished yet approachable
Benefits
- Competitive salary commensurate with experience
- Comprehensive health and wellness benefits
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
