Diamond Lake: General Manager

Team Outsider•Owensboro, KY

16h•$70,000 - $80,000•Onsite

About The Position

Diamond Lake Resort is seeking an experienced campground leader to shape its future. Located in Owensboro, Kentucky, Diamond Lake has been welcoming families for generations. Investments have already been made in lodging, equipment, and infrastructure, and we're looking for a General Manager who is excited to build on that momentum. This is a hands-on, working leadership role where the General Manager works alongside their teams, helping guests, answering phones, tackling maintenance projects, or jumping in wherever needed. The role requires developing people, improving operations, solving complex challenges, and making a lasting impact. The General Manager will lead the continued transformation of Diamond Lake Resort by developing an exceptional team, creating memorable guest experiences, stewarding the property's continued infrastructure improvements, and delivering outstanding financial performance.

Requirements

General Manager (or equivalent senior leadership) experience managing a campground or RV resort.
Experience leading cross-functional operations and developing teams.
Strong financial and operational leadership experience.
A hands-on leader who is willing and able to personally contribute to daily campground operations, not just oversee them.
Proficiency using computers and business software independently, with the ability to learn new systems and troubleshoot basic issues.
Strong communication, follow-through, and commitment to established processes and accountability.

Nice To Haves

Love building teams and working alongside them.
Enjoy improving properties and tackling operational challenges.
Take ownership of results while embracing shared systems, processes, and accountability.
Are resourceful, adaptable, and comfortable learning new systems.
Lead with humility, accountability, and hospitality.

Responsibilities

Lead all campground operations, including guest services, maintenance, housekeeping, and lodging, actively working alongside the team.
Build strong relationships with team members through a consistent on-site presence, recognition, coaching, support, and accountability.
Deliver exceptional guest experiences and strong online reviews.
Own the property's financial performance, including labor and operating expenses.
Lead ongoing infrastructure and capital improvement projects while minimizing disruption to guests.
Consistently follow company processes and independently utilize technology to manage reservations, reporting, financials, team member information, and daily operations.
Communicate proactively with Home Office and on-site teams, actively participate in virtual meetings and training, and follow through on commitments.
Partner with Home Office to continuously improve the property and business.