General Manager - M&R Hotel Management, NY

M&R Hotel Management•New York, NY

21h

About The Position

This is a future need to fill the General Manager role for portfolio expansion. M&R Hotel Management is a top-performing hotel operator with a 19-year + record of successful hotel operations that deliver a superior return on investment. We are consistently looking for talent to add to our leadership team. SUMMARY: Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

Requirements

Full knowledge and understanding of our company’s handbook, SOP’s and processes
Strict adherence and enforcement of our code of business conduct
Knowledge of department fire prevention and emergency procedures
Follows safety and security procedures and rules
Adheres to all policies and procedures
Ability to resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers
Understand competitive market conditions
Ensure budgeted revenues and profits are achieved
Ensure accounting policies are in place
Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas
Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards
Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system

Nice To Haves

Project enthusiastic, optimistic, and helpful attitude
Assist other Leadership Team members and/or managers when needed

Responsibilities

Trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
Keep “open communication” between managers and associates.
Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces those in a fair and consistent manner.
Strict adherence and enforcement of our code of business conduct.
Provides disciplinary action when, and/or, if necessary.
Provides associates with the tools they need to perform their jobs.
Takes immediate actions on problems that are encountered in the Hotel.
Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings.
Promote teamwork and associate morale.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&R SOPs.
Ensures accurate records and reports all OSHA information required by law.
Responsible for generating annual hotel budget and monitors period profit and loss statement.
Monitors department salary and hourly wage structure.
Interviews and hires new personnel as last interview in process.
Evaluates assigned staff performance on a, ninety day, and annual basis.
Conducts self to reflect the high standards of professionalism within the M&R Hotel Management.
Learns, understands, and refers to the Standard Operating Procedures.
Knows department fire prevention and emergency procedures
Follows safety and security procedures and rules.
Adheres to all policies and procedures.
Project enthusiastic, optimistic, and helpful attitude.
Assist other Leadership Team members and/or managers when needed.
Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
Ensures Manager follows up on billing problems.
Understand competitive market conditions and communicate this information with the Director of Sales and Revenue
Participate in developing hotel’s direct sales plan/pricing strategy.
Ensure group-meeting arrangements are completed and executed.
Investigate lost or turndown business.
Represent the hotel in the market ant develop relationships with key accounts.
Review inventory control and selling strategy daily.
Oversee comp rooms and charity donations inquiries.
Ensure budgeted revenues and profits are achieved.
Ensure accounting policies are in place.
Perform hands-on duties as needed to deliver guest services.
Ensure meal service meets proper food handling sanitation requirements.
Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas.
Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards.
Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system.
Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager.
Assist in development of requests and budgets for CAPEX; complete MSR’s; ensure CAPEX projects have proper authorization.
Review invoices for major projects; resolve problems as necessary.
Solicit and review bids for improvement projects; secure approval of funds.
Work to resolve legal issues related to standard warranty process for building damage.