General Manager(08849) - 708 Slash Pine Dr
Domino's Franchise•Cary, NC
•Onsite
About The Position
The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives, managing end-of-day procedures, ensuring store readiness, and maintaining operational standards. This role involves active training, staff management, inventory control, and fostering a positive work environment to ensure efficient service and customer satisfaction.
Requirements
- Ability to read and understand P&L ledger.
- Comfortable with dispute resolution.
- Ability to speak and write clearly.
- Comprehension of using a computer-based order entry system.
Nice To Haves
- Experience leading a team of delivery drivers and CSRs.
- Experience with end-of-night bank deposits and inventory counts.
- Experience in fostering a sense of urgency.
- Experience ensuring store operations meet specific standards.
- Experience overseeing total store operations.
- Experience communicating with management and staff.
- Experience calculating product and ingredient needs for deliveries.
- Experience training others on store operations.
- Experience maintaining staffing levels.
- Experience creating employee schedules.
- Experience collecting money and receipts from drivers.
- Experience ensuring customer satisfaction and retention.
- Experience with vehicle inspections.
- Experience routing delivery drivers.
- Experience upholding grooming, uniform, and appearance standards.
- Experience promoting products, specials, and promotions.
- Experience with preparing products and ingredients.
- Experience with closing and opening procedures.
- Experience operating a pizza oven.
- Experience boxing products for delivery or carryout.
- Experience providing quality customer service.
- Experience promoting teamwork, energy, and fun.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Responsible for end-of-night bank deposits and nightly product inventory counts.
- Ensure the store is set up properly and ready to receive orders upon opening.
- Foster and project a sense of urgency with each order.
- Ensure the store is running according to Domino's Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of the business.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure unhappy customers become returning customers.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize service and maintain on-time delivery standards.
- Read and understand P&L ledgers.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products.
- Provide quality customer service over the phone and in person.
- Speak and write clearly and comprehend using a computer-based order entry system.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
