General Manager

Dunkin'•Adams Township, PA

25d•$65,000 - $80,000•Onsite

About The Position

At Heartland Restaurant Group, a franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin’ standards, franchisee policies, and applicable laws. The GM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and proﬁtable growth within a single restaurant location.

Requirements

2+ years of General Manager experience in retail, restaurant, or hospitality required
Valid driver’s license and reliable transportation.
Proﬁcient in basic computer, math, and ﬁnancial management.
Fluent in spoken and written English.

Nice To Haves

College degree preferred.

Responsibilities

Oversee daily restaurant operations, including opening/closing procedures, cash management, inventory control, and adherence to brand standards.
Ensure outstanding customer service by fostering a welcoming, guest-focused environment.
Lead by example with professionalism, a strong work ethic, and commitment to company values.
Recruit, hire, train, and supervise team members, including Shift Leaders, Supervisors, and Crew Members.
Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conﬂict resolution.
Implement training programs to elevate team performance and development.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols.
Review guest feedback and implement action plans to improve satisfaction and service quality.
Develop and execute operational strategies to boost eficiency, reduce waste, and enhance productivity.
Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize proﬁtability.
Engage with the local community to build relationships and explore partnership opportunities.
Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities.
Communicate restaurant priorities, goals, and performance metrics efectively to the team.
Lead new product rollouts, including staf training, marketing initiatives, and product sampling.
Complete DCP and vendor orders to ensure proper stock levels.
Ensure budgetary goals are met and ﬁnancial targets are achieved.
Collaborate with Dunkin’ and Inspire Brands Field Operations teams as needed.
Perform all duties of restaurant team members when necessary.
Other duties as assigned.