General Manager

Hulsing Hotels/ Earth Fare / Accucare•Asheville, NC

2d•Onsite

About The Position

Oversees all aspects of property in accordance with policies and procedures, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Creates an operating environment that assures consistent guest satisfaction and satisfactory guest scores in compliance with brand standards. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's budgetary goals. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Maintains an appropriate level of community public affairs involvement. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Deals with the general public, customers, employees, union and government officials with tact and courtesy. Plans and organizes the work of others.

Requirements

High School diploma or general education degree (GED)
At least 2 years of management experience
Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Ability to understand and interpret financial data.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Strong interpersonal / CSR skills.
Strong computer skills in MS applications (Outlook, Excel, Word)
Ability to browse effectively on the Internet
Ability to use payroll systems, and hotel operating systems.
Good organizational and analytical skills.
Ability to work independently with minimal supervision.
Ability to work with a team and analyze effective work flow and process.

Nice To Haves

Preferably either a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

Responsibilities

Creates an operating environment that assures consistent guest satisfaction and satisfactory guest scores in compliance with brand standards.
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
Develops accurate and aggressive long and short-range financial objectives consistent with the Company's budgetary goals.
Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Maintains an appropriate level of community public affairs involvement.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, customers, employees, union and government officials with tact and courtesy.
Plans and organizes the work of others.
Directly supervises all department heads.
Indirectly supervises all hotel personnel.
Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.