General Manager

Mission Linen Supply • Newark, CA

4d • $120,000 • Onsite

About The Position

Mission Linen Supply is hiring a Branch General Manager (BGM) to take overall responsibility for the successful operation of a service center branch — leading field mentorship and leadership for a team of Route Sales & Service Representatives (RSSRs) and Area Managers, developing one-way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, and driving the depot and district to hit operational goals. This is a senior, hands-on leadership role for experienced route sales management professionals. Familiarity with textile rental products and services is a plus, but relevant experience in a similar route-based rental or service industry is also welcomed — uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business. If you've led route sales and service teams before, we'll train you on Mission's specific products. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing. Industrial laundry and linen services are a recession-resistant, essential industry — hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart. As Branch General Manager, you'll take full ownership of a branch location — directly supervising Area Managers, route sales and service teams, and support staff, and serving as the primary local company contact for customers, the community, vendors, and relevant government entities. This is one of Mission's senior branch leadership roles, with direct accountability for the branch's performance, profitability, and customer relationships.

Requirements

• 5+ years of management and leadership experience recommended, including experience leading other managers or supervisors
• Strong route sales and customer service skills and focus
• Knowledge and familiarity with route sales and service
• Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry
• Strong business acumen — ability to understand and analyze financial data to make sound business decisions
• Bachelor's degree, or equivalent years of related experience
• Computer literate in Microsoft Office and related business systems (financial, route accounting)
• Strong interpersonal and communication skills
• Valid driver's license (fleet oversight is part of this role)

Nice To Haves

• Familiarity with textile rental products and services is a plus, but relevant experience in a similar route-based rental or service industry is also welcomed — uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business.

Responsibilities

• Overall responsibility for staffing, training, and performance management of branch service staff
• Directly supervises the branch's service team, including Area Managers, route sales and service drivers, and support staff
• Manages key performance indicators, including labor, inventory, and other operational costs
• Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share
• Works closely with the sales department to achieve branch revenue goals
• Ensures branch staff deliver superior customer relations, account growth, and account retention, and drives profitability for the location
• Serves as the primary local company contact for customers, community, vendors, and relevant government entities
• Leads by example with hands-on, in-the-field support for the team
• Prepares and submits required company and regional reports, and attends Quarterly Performance Reviews
• Ensures compliance with internal audit and safety programs
• Ensures regular and effective fleet maintenance

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Paid time off (sick, holiday, vacation)
• Car Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior