General Manager

INLAND KENWORTH US INC•Montebello, CA

2d•$145,000 - $165,000•Onsite

About The Position

As the General Manager, you will be responsible for the growth and prosperity of the branch with responsibility and accountability for market share growth, customer and employee retention and the profitability of each department in the dealership on behalf of the company. As a strong business leader, the General Manager fulfills these responsibilities through the use of sound business management practices; and by planning, motivating, and coordinating the activities of the management team. This position is located at our sales and service dealership in Montebello, California.

Requirements

Five+ years’ related experience in a heavy truck dealership environment required
Prior supervisory experience with strong leadership skills
Strong business acumen, able to read and interpret complex business reports, P&L statements and other business communications
Proficient in Microsoft Word and Excel

Nice To Haves

Post-secondary degree or diploma in General Management, Sales & Marketing Management or Financial Management is preferred

Responsibilities

Hires, trains, and motivates all dealership department managers.
Plans dealership operations for the coming year, prepares operating and capital budgets and submits to senior management for approval.
Meets with managers and sales staff individually to develop monthly and annual goals and objectives, to review actual performance, and to assist with and advise best marketing actions.
Monitors and prepares operating reports, including benchmark targets and fixed operations analysis, with senior management, developing ongoing adjustments to marketing focus to yield improvements in branch performance.
Provides enthusiastic leadership to help shape employees' attitudes and build morale.
Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs with department managers.
Meets with customer and ensures high level of customer satisfaction.
Develops and maintains a good working relationship with all vendors, lending institutions and manufacturer personnel, ensuring that the interest and reputation of the company is kept to the standards endorsed by the company.
Stays informed of manufacturer programs, policies and procedures and ensures appropriate dealer operation implementation.
Provides adequate and appropriate staff training including reviewing and approving training requests. There is a corporate expectation for professional and technically capable staff. The General Manager is ultimately responsible for meeting this expectation.
Ensures the safety of all employees by: Enforcing safety requirements, including but not limited to the use of personal protective equipment where required, orientations for young & new workers, and ensuring that all required safety training is provided. Ensuring that safety meetings are held monthly and that meeting minutes are distributed as required. Becoming familiar with and complying with the company’s Health & Safety Manual.
Ensures ethical business practices are maintained.
Ensures loss prevention including perimeter and building security systems, and safekeeping of whole goods inventories, company equipment, tools, computers and other office equipment, parts inventories, parts and service vehicles, etc.
Participates in special assignments and/or projects as assigned by Regional General Manager.
Direct supervision of all branch department managers.
In the absence of a Sales Manager, responsible for supervising the sales force and may perform sales duties.
Hires, trains and motivates the Service Manager, Body Shop Manager and Parts Manager.
Directs and monitors all management or supervisory personnel functions for the service, body shop and parts departments. Completes formal performance evaluations of the department managers, and ensures that performance evaluations are completed for all other personnel in these departments, at regularly scheduled intervals.
Along with the Service Manager, Body Shop Manager and Parts Manager, forecasts goals and objectives for the branch and strives to meet them.
Monitors and controls the performance of the service, body shop and parts departments using appropriate reports, tracking systems and surveys.
Works closely with the Service, Body Shop and Parts Managers to prepare and administer an annual operating budget for all three departments.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures the proper care, storage and inventory of special tools.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Ensuring every employee has a thorough understanding of his or her duties and responsibilities.
Facilitating and/or conducting technical training and sending employees to appropriate training schools as needed.
Establishing and maintaining good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains open communications and good relationships with other branch personnel. Strives for harmony and teamwork within the departments and with all other departments.
Ensures that reporting systems required by general management and the manufacturers are maintained.
Works with the managers to develop and implement a marketing plan which promotes new and repeat business.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures that the work areas and customer waiting area are kept clean.
Handles customer complaints immediately and according to dealership’s guidelines if the department managers are unable to rectify the problem.
Becomes familiar with and complies with the Company’s Health & Safety Manual, WorkSafe BC (Canada) or OSHA (US) regulations, including hazardous waste disposal, the use of personal protective equipment where required, orientations for young and new workers, and ensuring that WHMIS and TDG training is provided.