General Manager - Washington, PA

Petco•PA Washington, PA

4d•Onsite

About The Position

As a General Manager, you will bring Petco's purpose to life by leading a high-performing Pet Care Center. Your role involves putting pets first, inspiring partners, delighting customers, and achieving strong business results. You will act as the owner of your business, being accountable for people, performance, and processes, and serving as a role model for leadership. With a passion for pets and people, you will build engaged teams, drive profitable growth, and maintain the highest standards of animal care, safety, and customer experience.

Requirements

3+ years of management experience (retail leadership preferred).
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
A genuine passion for pets and customer service.
High school diploma or GED preferred.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
Create an environment where pets and pet parents feel welcomed, supported, and cared for.
Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.
Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
Lead by example — coaching in the moment, celebrating wins, and making work meaningful and fun.
Drive sales growth, profitability, and operational excellence.
Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, and career development.
Foster a culture of teamwork, inclusion, and shared ownership.
Meet or exceed sales, profitability, and operational goals.
Leverage Petco tools, programs, and insights to grow the business.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through strong loss prevention and inventory controls.
Complete required administrative, payroll, and inventory tasks accurately and on time.