General Manager

Nouria•Westfield, MA

About The Position

The General Manager is responsible for day-to-day store operations, including car wash and food service operations, store profitability, budgeting, expense control, inventory and shortage control, customer service, safety, scheduling, training, and employee supervision. The role leads store staff and oversees workforce development, financial and sales performance, customer experience, safety compliance, and facility appearance. The posting refers to the role as Store Manager in its summary and describes responsibility for operating a store location.

Requirements

1–3 years of management experience in convenience store, retail, fast food, or restaurant operations.
Understanding of budgets and profit-and-loss statements.
Ability to perform effectively in a fast-paced work environment.
Strong leadership and interpersonal skills.
Ability to communicate effectively with all levels of the organization.
Ability to provide coverage as needed, including nights, weekends, and holidays.
Ability to bend and stoop and stand for at least 8 hours.
Ability to lift, pull, or push up to 30 pounds; the physical requirements also state that the employee must be able to lift up to 50 pounds at times.
Successful completion of certification testing as needed.
Skills using MS Outlook, Word, and Excel.
For Maine applicants only: UST Class A/B Certification is required, or the ability to become certified within the first 30 days of employment.
Ability to traverse and access all areas of the store.
Ability to work prolonged periods sitting at a desk and using a computer, and standing and working at a cash register.

Responsibilities

Recruit, interview, hire, train, and develop store staff; promote teamwork and motivate employees to improve performance.
Address employee relations issues and provide performance feedback, coaching, counseling, and regular evaluations.
Ensure employees follow company policies and procedures, maintain required grooming and appearance, and accurately record work time for payroll; post schedules according to company policy.
Develop and execute the site-level operating budget and improve store profitability while delivering budgeted financial objectives.
Maximize store sales and gasoline volume, monitor retail gasoline prices, and maintain appropriate product mix and inventory levels.
Stock shelves and refrigerated coolers; minimize cash and inventory losses and operate within assigned shrink targets.
Ensure compliance with applicable local, state, and federal laws governing convenience and food store operations.
Reconcile funds, conduct inventory audits, and prepare or supervise required paperwork.
Deliver a strong customer experience by greeting customers, suggesting purchases, promoting specials, and carrying out the customer service program.
Minimize safety risks to employees, customers, and suppliers; train employees on safety procedures and verify compliance.
Enforce environmental and hazardous-material regulations; maintain store safety and security and document accidents or incidents.
Maintain the customer environment inside and around the store, operate assigned equipment safely, and support implementation of the Safety and Health program.
Promptly report and investigate workplace accidents, injuries, incidents, or illnesses; complete safety orientation for new or transferred employees.
Inspect the store for workplace hazards, initiate corrective action, encourage reporting of unsafe conditions, and promote employees’ return to work after absences.
Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities; perform other related duties as required.