On-Site General Manager: Alamo Ranch, San Antonio TX

Rise Association Management Group•San Antonio, TX

2d•Onsite

About The Position

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers who happen to be in the business of community association management. Together, we RISE. The On-Site General Manager serves as the primary point of contact between the Association’s Board of Directors, residents, and vendors — combining full leadership of on-site operations with hands-on, front-line community management for a large, 1,750-home community. This hybrid role requires a dedicated on-site manager who can both direct daily operations and personally handle resident-facing service. Responsibilities span financial and administrative oversight, vendor and work order management, Board support, and day-to-day resident and front-desk service.

Requirements

High school diploma or equivalent required
At least one year of experience in association management, property management, or a related customer-service field.
Proficient in Microsoft Office and property management software (e.g., CINC WebAxis, Nabr Network).
Strong organizational, written, and verbal communication skills; excellent interpersonal skills.
Able to multitask, prioritize, and resolve issues while maintaining professionalism.
Friendly, outgoing, and courteous demeanor with a strong customer-service orientation.
Valid driver’s license and reliable personal transportation; able to travel to and from client sites.
Physical ability to lift up to 20 lbs. and to sit, stand, and walk as needed.

Nice To Haves

Bachelor’s degree from an accredited university preferred.
Knowledge of HOA/condominium regulations and procedures preferred.

Responsibilities

Serve as the primary point of contact for the Board of Directors, residents, and vendors, providing timely updates and addressing inquiries.
Provide daily, hands-on management of the property, including front desk/reception coverage, greeting homeowners, and resolving account questions.
Supervise on-site staff and vendors (e.g., admin, maintenance, concierge, valet, security) as applicable to the community.
Conduct daily property inspections; open, track, and follow up on work orders through resolution.
Manage vendor contracts and coordinate vendor access with security; obtain and compare bids for Board review.
Manage amenity and gate access for residents, guests, and vendors, including fobs, codes, and credentialing.
Process invoices and maintain budget and financial reporting awareness; maintain and update the HOA binder.
Prepare and deliver a weekly Management Report to the Board; prepare materials for Board meetings.
Manage amenity reservations and oversee events, including setup and breakdown support.
Enforce community guidelines through communication and by sending violation notices as needed.
Respond to all calls and emails within 24 hours of receipt.
Maintain current knowledge of state and regulatory statutes and the community’s governing documents, policies, and procedures.
Build and maintain positive resident relationships, resolving concerns promptly and driving continuous service improvement.
Perform other duties as assigned.