General Manager

TheKey•Remote - WI, WI

20d•Hybrid

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships. The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s).

Requirements

Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
Five to seven years of leadership experience in health care, elder care, social work, or related industry
Strong understanding of budget management and financial monitoring
Demonstrated leadership skills, including goal setting, training, and mentorship
Proven track record of successfully leading and motivating diverse teams
Multitasker and critical thinker with strong analytical skills
Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Responsibilities

Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
Responsible for the location’s financial performance, growth, and profitability.
Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
Overseeing day-to-day operations in the assigned location(s).
Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
Leading or supporting the recruitment, training, and development of new team members
Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
Additional duties and responsibilities as assigned