General Manager

Talent Trib3 • Charlotte, NC

13d • Onsite

About The Position

Pause Studio South End Charlotte is seeking a General Manager to lead studio operations and drive membership and revenue growth. The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance. This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint.

Requirements

• Bachelor's degree or equivalent experience
• 3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred)
• Proven sales ability and a genuine service-first mindset
• Clear, warm, and direct communicator with both staff and clients
• Highly organized with strong time management; able to juggle operations, people, and financials simultaneously
• Sound judgment and initiative; comfortable making decisions independently
• Willingness to work evenings, weekends, and extended hours as needed
• CPR/AED certification required (or willingness to obtain)

Nice To Haves

• Competitive and performance-driven with a service-first approach
• Genuine passion for wellness and the Pause mission
• High energy and hands-on mindset
• Collaborative by nature, with a talent for bringing people together
• Hungry to learn, quick to adapt, and open to feedback
• Comfortable taking full ownership of results

Responsibilities

• Drive in-studio sales and coach the team to convert new guests into members
• Develop partnerships with local businesses, wellness professionals, and community organizations
• Manage promotional campaigns and loyalty programs to attract and retain clients
• Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach
• Achieve revenue, membership, and utilization targets
• Track and analyze KPIs including sales conversion, retention, and revenue
• Recruit, hire, train, and manage a high-performing studio team
• Build a positive, collaborative culture that encourages staff development and accountability
• Provide coaching, feedback, and regular performance reviews
• Oversee scheduling, timekeeping, and payroll
• Lead by example in work ethic, urgency, and ownership
• Oversee daily studio operations ensuring the facility is clean, organized, and running smoothly
• Implement and enforce policies, procedures, and service standards
• Manage inventory, procurement, and equipment maintenance
• Ensure compliance with safety standards including OSHA requirements and emergency preparedness
• Conduct safety training quarterly and respond to incident reports as appropriate
• Deliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgency
• Develop strategies to increase client satisfaction, retention, and loyalty
• Resolve client concerns promptly and professionally, turning challenges into opportunities
• Develop and manage the studio budget including revenue forecasting and cost control
• Track financial performance against sales targets, profit margins, and operational expense benchmarks
• Analyze financial reports and dashboards weekly to identify trends and meet profitability goals

Benefits

• Unlimited access to complimentary Pause modalities
• 2 weeks PTO in year one, with tenure-based increases
• Clear path to expanded leadership as additional locations open, including potential for a regional or director-level role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree