General Manager

Tandem Hospitality Group•Lexington, KY

10d•Onsite

About The Position

Join us for an exciting new hotel opening in early summer: Hotel Tristan in Pensacola, FL This is a unique opportunity to be part of the pre-opening team, build the foundation of the operation, and play a key role in bringing the guest experience to life. https://www.hoteltristan.com General Manager Hotel Tristen - Pensacola, FL Full-Time, Exempt Reports To: Regional Director of Operations Position Summary The General Manager is responsible for the overall leadership, performance, and profitability of the hotel, overseeing all departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering. This role drives operational excellence, financial performance, and guest satisfaction by leading a high-performing team, executing brand and company standards, and ensuring alignment with company goals. The General Manager serves as the on-property leader, accountable for delivering results across revenue, expense management, team development, and guest experience. This is a highly visible leadership role requiring a balance of strategic oversight and hands-on execution. The ideal candidate brings strong hospitality leadership experience, the ability to operate in a fast-paced environment, and a proven track record of building teams and driving consistent operational performance.

Requirements

Bachelor’s degree preferred; equivalent experience considered
5+ years of progressive hotel leadership experience, including department head or General Manager level
Strong understanding of hotel operations, financial performance, and labor management
Experience managing multiple departments within a full-service or lifestyle hotel environment
Proven ability to lead teams, develop talent, and drive accountability
Strong financial acumen, including budgeting, forecasting, and P&L management
Excellent communication and interpersonal skills
Ability to operate effectively in a fast-paced, dynamic environment
Proficiency in hotel systems (PMS, POS, labor management, reporting tools)

Responsibilities

Lead all aspects of hotel operations, ensuring alignment with company standards, brand expectations, and business objectives
Drive financial performance by achieving or exceeding revenue, profit, and budget targets
Partner with Sales and Revenue Management to support pricing, positioning, and demand generation strategies
Oversee labor management, scheduling, and cost controls to ensure operational efficiency and budget adherence
Lead, coach, and develop department leaders, building a strong leadership bench and accountability culture
Ensure exceptional guest experience through consistent execution of service standards and proactive issue resolution
Establish and maintain effective operating procedures across all departments
Oversee property-level Human Resources functions, including hiring, performance management, employee relations, and compliance
Ensure compliance with all safety, OSHA, and regulatory requirements
Conduct regular property walkthroughs and inspections to ensure cleanliness, maintenance, and brand standards are upheld
Partner with Engineering to maintain an effective preventative maintenance program and ensure all equipment is operational
Monitor inventory levels and operational supplies to ensure proper controls and availability
Lead daily/weekly communication routines (stand-ups, leadership meetings) to ensure alignment and execution
Participate in revenue strategy and sales calls, contributing operational insight and execution alignment
Maintain awareness of local market conditions, competition, and demand drivers
Maintain flexibility to support operations across all shifts as needed
Perform other duties as assigned to support overall hotel performance