General Manager

Atria Senior Living•NC-Winston-Salem, NC

14d

About The Position

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTO Community employees may receive annual anniversary rewards dependent on classification. Benefits package also includes Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S Based Communities) Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Requirements

Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
Demonstrated success in operating and maintaining a quality, customer service focused workforce.
Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
Understanding of facilities management and ensuring systems are maintained properly.
Proficient knowledge of computer systems; Microsoft Office Suite.
Must satisfactorily meet and be in compliance with the Company’s Motor Vehicle Policy standards.
Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must possess a valid driver’s license.

Nice To Haves

Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred.

Responsibilities

Responsible for the day-to-day operations of the community, including full profit and loss responsibility.
Executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team.
Complies with all Company requirements and regulations and ensures a safe and productive working and living environment.
Partners with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
Regularly communicates community performance with Regional Vice President.
Supervises and partners with Community Sales Manager to assess competitive threats, sales plans, and engages in business-to-business sales calls.
Performs scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
Implements successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and reviews and redirects activity, if necessary.
Assists in the development of community budgets and capital requirements, including forecasting and approving all expenses.
Acts as a liaison between field operations and the Support Center.
Builds strong relationships with Support Center resources.
Performs regular reviews of and makes recommendations on all aspects of building needs and preventative maintenance.
Provides on-call and overnight coverage as specified by schedule or as needed.
Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
Builds a high-performing team and keeps engagement high.
Employee satisfaction and engagement scores meet or exceed Company’s standards.
Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff.
Meets financial management requirements for the community.
Maintains a safe working and living environment.
Conducts monthly resident and staff meetings to communicate effectively and regularly.
Develops and maintains positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
May perform other duties as needed and/or assigned.