General Manager - Times Square

POP MART Americas•Manhattan, NY

14h•Onsite

About The Position

The General Manager is the visionary leader driving our store to new heights — achieving sales goals, delivering exceptional customer experience, and maintaining the highest brand standards. You’ll lead a talented team of managers and associates, inspiring them to perform at their best while fostering a culture that’s high-energy, inclusive, and results-driven. With a passion for people and a sharp focus on business performance, you’ll transform the store into a destination where customers love to shop and employees love to work.

Requirements

3–5+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
Proven success in leading teams to meet or exceed sales and operational goals.
Strong communication, decision-making, and problem-solving skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift)
Ability to bend, kneel, reach, and climb ladders or step stools safely
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
Able to work in a fast-paced environment that may require quick movements and multitasking
Ability to work in varying temperature conditions, including stockroom and receiving areas
Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Nice To Haves

Bachelor’s degree in Business, Retail Management, or a related field.
Experience with new store openings or multi-unit responsibility.
Experience with in a flagship or model store location.
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks.
Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

Responsibilities

Lead, coach, and develop a high-performing management and sales team.
Drive employee engagement and retention through consistent feedback, recognition, and development plans.
Ensure proper staffing levels and succession planning aligned with business needs.
Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
Conduct regular performance reviews, 1:1s, and coaching sessions
Responsible for the oversight, staffing and scheduling of local ROBO Shops.
Achieve store sales targets and KPIs.
Ensure outstanding customer service and resolve escalated issues as needed.
Monitor customer feedback and implement strategies to improve service and satisfaction.
Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws (including rest/break compliance, predictive scheduling where applicable.
Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.
Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
Maximize profitability through effective scheduling, labor management, and loss prevention strategies.
Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
Promote a culture of belonging, creativity, and innovation in the workplace.