General Manager

Chaipolitan Teahouse & Cafe•Nashville, TN

10d•Onsite

About The Position

The general manager will be responsible for overseeing front-of-house and back-of-house operations in the establishment and resolving any customer or employee concerns. Candidates should have the following qualifications and be able to fulfill the duties and responsibilities mentioned in this description while following the organization’s core mission and values. At Chaipolitan, our mission is to bring authentic chai to the Nashville community, be involved with our customers, and create a sense of belonging for everyone who walks through our doors. We’re not just about making chai. We want to create a fun and relaxing work environment for everybody, and that includes you! All we ask is that when you assist customers and co-workers, you do it with a smile! You’ll help us build a warm, welcoming environment for our guests and work with your peers to ensure excellent customer service, one kulhad at a time. Chaipolitan means “chai for the people”, and that is exactly what you will help us provide by fulfilling our mission and values.

Requirements

High school diploma or GED required
At least 2-3 years of prior experience as a general manager or kitchen manager at a coffee shop, restaurant, or similar QSR establishment
Familiarity with POS systems (Toast, Square, etc.) and kitchen display systems
Prior experience in working FOH and BOH
Willing to complete training in-house
Knowledge of kitchen equipment and being open to learning about new equipment
Experience in planning and budgeting and knowledge of cost and labor operations
Experience in managing employees & payroll, overseeing financial operations, and performing the other duties and responsibilities mentioned above
Great leadership skills & ability to hire and train front-of-house and back-of-house employees
Communication and time management skills
Great customer service skills
Ability to work in a fast-paced environment flexibly and energetically
Ability to multi-task and solve complex problems
Great attention to detail and analytical skills
Highly motivated, self-directed and results oriented
Creativity and willingness to quickly learn and adapt
Ability to work independently and collaboratively in a team
Flexibility for morning or evening shifts, with availability for weekends and/or holidays
Ability to lift up to 50 pounds
Have to hold a Tennessee food handler’s permit (Food Protection Manager Certification preferred)
Ability to pass background checks

Nice To Haves

A bachelor’s degree in business administration or business management is preferred
Experience in specialty coffee operations is preferred

Responsibilities

Oversee day-to-day operations of the establishment ensuring quality control and inventory management
Consult with owners and employees on possible improvement opportunities and create action plans
Ensure consistent quality customer experience through proper staffing and execution of food and beverage recipes
Maintain cleanliness & ensure proper appearance and safety protocols for the establishment and merchandise
Maintain equipment and schedule appointments for equipment maintenance and repair if needed
Assist leadership on further menu development and work to make sure organizational values match with kitchen operations
Ensure that company policies are implemented and enforced
Ensure productivity from employees and help them in their professional development
Oversee staff as well as the hiring and training of all front-of-house and back-of-house employees in conjunction with leadership
Develop the hiring process and all tangible materials regarding the process in conjunction with leadership
Take on the responsibility of scheduling employees and ensuring store coverage while managing labor costs effectively
Take on the responsibility of finding replacements for employees who call out
Manage payroll and schedule shifts for employees based on availability
Conduct timely performance reviews of employees & work with leadership on termination needs
Ensure food preparation according to health and safety standards
Provide solutions to issues regarding employee and customer concerns
Prepare operational reports and collaborate with leadership on new ideas
Represent the organization’s mission and values consistently