General Manager (Eaze)

Vireo Health • West Palm Beach, FL

19d • $55,000 - $58,000 • Onsite

About The Position

The General Manager, described in the role overview as the Store Manager, is responsible for successfully running the store and overseeing its daily operations. The role ensures high customer satisfaction, maintains and enforces company policies and procedures, and serves as the primary point of communication at the store level. The manager coaches and develops the retail team and ensures the store is compliant, secure, clean, and well-stocked.

The position oversees staffing, scheduling, customer service, product knowledge, compliance, cash handling, inventory coordination, and store security. The manager is expected to work two Fridays and two Saturdays per month and have flexibility to work days, nights, weekends, and holidays.

Requirements

• At least 3 years of management experience in a retail store environment leading a team.
• Strong communication and interpersonal skills, with excellent customer service experience.
• Reliable, professional, and trustworthy, with a “whatever it takes” mentality and a desire to go above and beyond.
• Ability to work in a fast-paced environment with a sense of urgency.
• Excellent organizational skills and proficiency in Google Workspace and Microsoft Office.
• Flexibility to work days, nights, weekends, and holidays.
• High school diploma or GED.
• Willingness and ability to submit fingerprints for and successfully complete a Level 2 Background Screening upon hire.
• Ability to lift at least 25 lbs. and to stand, sit, bend, kneel, crouch, and reach.
• Reliable transportation to the store.

Nice To Haves

• Seed-to-sale experience preferred.

Responsibilities

• Oversee daily store operations, including opening and closing, and ensure full daily coverage; work two Fridays and two Saturdays per month.
• Lead by example, train staff on customer service standards, deliver high customer satisfaction, and resolve customer complaints and inquiries.
• Maintain product and industry knowledge and train the team on products carried in the store.
• Ensure compliance with legal requirements, maintain a full understanding of the compliance binder, and complete store evaluations.
• Uphold and enforce company policies and procedures and train new staff on them.
• Oversee proper POS system use, cash handling, safe audits, and change drops, and approve product discounts.
• Coach, train, and motivate staff; conduct performance appraisals; and communicate performance issues to HR and the District Manager.
• Build daily and weekly staff schedules, manage time-off requests, and schedule staff for inventory audits with the Operations team.
• Receive and process orders accurately and efficiently, and maintain a clean, well-stocked store that meets visual merchandising and signage standards.
• Maintain store security, including NVR camera use, screening customers at the entrance, and responding to emergency action items such as pulling footage.

Benefits

• Medical, dental, vision, and life insurance beginning on the first of the month after employment begins.
• HSA, FSA, Dependent Care, and EAP services.
• 11 accrued PTO days, plus two Wellness Days and Volunteer Hours that increase with tenure.
• 401(k) program with an employer match after six months of employment.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED