General Manager

DeVita & Hancock Hospitality•Wilmington, DE

39d•$80,000 - $90,000•Onsite

About The Position

We are seeking an experienced General Manager to lead a high-volume, full-service restaurant in Wilmington, DE. This role is ideal for a hands-on operator with a strong background in guest experience, team development, financial performance, and daily restaurant execution. Offering $80,000–$90,000 base plus quarterly bonus, excellent benefits, and growth opportunity, this is an exciting chance to join a fast-paced, hospitality-driven environment. We are seeking a strong, people-driven General Manager to lead the overall performance, culture, and daily operations of a high-volume, full-service restaurant. This is a high-impact leadership role for an experienced operator who knows how to balance guest experience, team development, financial performance, and day-to-day execution. The right candidate is a hands-on leader who sets the tone for professionalism, accountability, and hospitality while building a strong management team and creating a restaurant culture where both guests and employees thrive. This opportunity is ideal for a General Manager who leads from the floor, takes ownership of results, develops talent, and knows how to keep operations running at a high level in a fast-paced environment. The General Manager is responsible for the overall leadership, performance, and daily operations of the restaurant. This role ensures operational excellence across guest experience, financial results, team leadership, management development, compliance, and brand execution. As the primary operational leader of the restaurant, the General Manager is ultimately accountable for performance across all departments while modeling the leadership behaviors, reliability, professionalism, and urgency expected from the entire team.

Requirements

Proven leadership experience as a General Manager or senior restaurant operator in a high-volume, full-service environment
Strong background in restaurant financials, labor management, and cost controls
Demonstrated success developing managers and building strong teams
Excellent floor leadership, guest recovery, and problem-solving ability
Strong organizational, administrative, and communication skills
Ability to lead with accountability while maintaining a positive and professional culture
Reliable, consistent, and flexible with scheduling needs
Ability to work nights, weekends, holidays, and varied shifts based on business needs
Ability to work extended shifts in a fast-paced environment
Ability to stand and walk for extended periods
Ability to bend, lift, and carry up to 50 pounds
Ability to work in varied temperature conditions and a fast-paced restaurant setting

Responsibilities

Direct and oversee daily restaurant operations across all service periods and business volumes
Maintain a strong floor presence and lead guest experience, hospitality, and service recovery efforts
Ensure service standards, flow of operations, and execution consistency remain strong at all times
Verify completion of all opening, closing, and shift checklists daily
Partner with both front- and back-of-house leaders to maintain a seamless and guest-focused operation
Maintain accountability for labor, prime cost, controllable expenses, and overall profitability
Build schedules aligned with sales forecasts, budgets, and operational needs
Review financial and operational reports and implement corrective action when needed
Drive sales performance while protecting margins and operational efficiency
Lead managers on cost-awareness and operational discipline throughout the business
Oversee the growth, readiness, and performance of all managers and key team members
Coach managers through real-time feedback, structured follow-up, and ongoing development
Create and manage individual development plans for salaried managers
Ensure strong onboarding, training, and development processes for both managers and hourly team members
Identify high-potential employees and actively build an internal bench for future growth
Hold managers accountable for leading, coaching, and developing their own teams
Set the tone for professionalism, accountability, and respectful workplace behavior
Maintain strong working relationships and appropriate leadership boundaries
Uphold all policies related to workplace conduct, legal compliance, alcohol, and substance use
Model maturity, consistency, and leadership presence in all situations
Lead shifts with preparation, urgency, and strong operational awareness
Ensure pre-shift readiness, staffing alignment, and smooth execution throughout the day
Anticipate challenges and address issues proactively before they impact service
Step in to support front- or back-of-house operations when needed
Provide hands-on support during peak periods, staffing gaps, or high-pressure service times
Maintain permits, postings, compliance documents, and operational records as required
Ensure accurate cash handling, deposits, reconciliations, and schedule posting
Oversee regulatory recordkeeping and maintain organized operational systems
Partner with HR when needed on investigations, documentation, and corrective action
Ensure compliance with labor laws, workplace safety standards, and alcohol service regulations
Maintain restaurant cleanliness, organization, and brand presentation standards at all times
Coordinate repairs, maintenance, and vendor services to keep the facility guest-ready and operational
Ensure the restaurant remains inspection-ready and compliant at all times