General Manager

Hulsing Enterprises•Asheville, NC

11h•Hybrid

About The Position

Oversees all aspects of property in accordance with policies and procedures, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Creates an operating environment that assures consistent guest satisfaction and satisfactory guest scores in compliance with brand standards. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's budgetary goals. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Maintains an appropriate level of community public affairs involvement. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Deals with the general public, customers, employees, union and government officials with tact and courtesy. Plans and organizes the work of others.

Requirements

High School diploma or general education degree (GED)
At least 2 years of management experience
Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Ability to understand and interpret financial data.
Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Strong interpersonal / CSR skills.
Strong computer skills in MS applications (Outlook, Excel, Word).
Ability to browse effectively on the Internet.
Ability to use payroll systems and hotel operating systems.
Good organizational and analytical skills.
Ability to work independently with minimal supervision.
Ability to work with a team and analyze effective work flow and process.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Ability to see differences in widths and lengths of lines such as those on graphs.

Nice To Haves

Preferably a two year business degree or a four year business or liberal arts degree (or equivalent combination of education and experience).

Responsibilities

Directly supervises all department heads.
Indirectly supervises all hotel personnel.
Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Maximizes financial performance, guest satisfaction, and staff development within established quality standards.
Ensures consistent guest satisfaction and satisfactory guest scores in compliance with brand standards.
Monitors hotel performance through guest satisfaction systems and financial reports, initiating corrective action.
Maintains product and service quality standards through evaluations and complaint investigation.
Develops financial objectives consistent with Company budgetary goals and prepares financial reports.
Establishes and maintains a proactive human resource function.
Maintains community public affairs involvement.
Executes marketing, sales, and operational activities to meet or exceed the hotel’s business plan.
Ensures good safety practices and assists in emergency and security procedures.
Establishes and maintains preventive maintenance programs.
Implements and maintains effective communication systems.
Ensures hotel operations comply with all applicable laws, ordinances, regulations, and requirements.
Deals with the general public, customers, employees, union and government officials with tact and courtesy.
Plans and organizes the work of others.