General Manager - North Little Rock, AR 72118
About The Position
The DH Pace Company is seeking a General Manager for the Overhead Door Company of Little Rock™. This is a full-time, onsite position. The General Manager will leverage their leadership background to assess operations, implement procedural changes, foster team building, increase sales and profitability, and ensure high customer service. The role involves overseeing existing customer projects and driving revenue growth in new construction and service work across commercial, residential, and entry door systems. The ideal candidate has a passion for developing staff, customer service, relationship building, and driving operational changes that impact the bottom line.
Requirements
- Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales, and customer service in a leadership position.
- Proficiency with Windows-based programs and ERP/CRM systems.
- Analytical skills to evaluate operational data, processes, procedures, financial results, and survey feedback.
- Ability to isolate key information and discern the impact of process or procedural changes.
- Ability for technical applications and mechanical systems.
- Good driving record and valid driver’s license required.
- Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
- Willing and available to train in Kansas City up to three (3) times for one week per trip during the first 90-days of employment.
Nice To Haves
- Experience in the service provider industry such as HVAC or another construction/building materials business with products sold to end users, installed and/or serviced at customer sites.
- Bachelor’s degree preferred.
Responsibilities
- Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
- Make recommendations for operational and sales procedural/process improvement changes to increase customer satisfaction and achieve profit margins.
- Utilize operations/process improvement expertise to support personnel, build confidence in leadership, and serve as a resource for operational assistance and career mentoring.
- Assist with employee/job scheduling and technical/mechanical troubleshooting.
- Perform regular audits to ensure staff adhere to company best practices, policies, and procedures.
- Maintain professional communication with personnel and customers, and resolve personnel matters and escalated customer concerns.
- Oversee existing customer projects and ensure revenue increase for New Construction and Service work for three lines of business (commercial, residential, and entry door systems).
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
